Installation & Licensing

Installation & Licensing

Valued Mentor
Posts: 548
Registered: ‎04-14-2008
Message 1 of 2 (139 Views)
Accepted Solution

Never Install Product Suite Before, HELP!

139 Views, 1 Replies
05-14-2013 07:09 AM

Hi All,


This is the first time I have tried to install a product suite and I can't get going, so be gentle!!


So, I have downloaded all the required files to a server.


I then extract the first file to my C: drive but I get the error message "This installation package cannot be installed by the Windows Installer Servce. You must install a Windows service pack that contains a newer version of the Windows Installer service"


Is there something I am doing wrong or do I need this service pack?


Or do you extract all filles to C: drive first then hit the setup exe?




PC Spec is as follows:


Windows XP Professional x64 Edition Service Pack 2 (build 3790)
Install Language: English (United States)
System Locale: English (United Kingdom)


Board: Hewlett-Packard 3031h 
Serial Number: CZC9480N7X
Bus Clock: 800 megahertz
BIOS: Hewlett-Packard 786G1 v01.16 03/05/2009


2.60 gigahertz Intel Pentium Dual-Core
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded


8060 Megabytes Usable Installed Memory



250.05 Gigabytes Usable Hard Drive Capacity
80.37 Gigabytes Hard Drive Free Space



if this is 2014 you can't install on XP unless you hack the setup.ini

system requirements:

*Expert Elite*
Posts: 7,577
Registered: ‎09-13-2007
Message 2 of 2 (130 Views)

Re: Never Install Product Suite Before, HELP!

05-14-2013 07:47 AM in reply to: TrevN

if this is 2014 you can't install on XP unless you hack the setup.ini

system requirements:

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