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Network not seen during installation

15 REPLIES 15
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Message 1 of 16
LisaDrago
1004 Views, 15 Replies

Network not seen during installation

Working at a clients office setting up a network license... Don't this so many time I can do it in my sleep but this one has me baffled...

Okay we have the NLM set up correctly and working, go install the software on the computer... But it won't see the server! We have tried browsing to it... Nothing, typing it in ... Nothing.
If we go through windows explorer we can see the server - what are we missing?
LD

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You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
15 REPLIES 15
Message 2 of 16
dgorsman
in reply to: LisaDrago

Quick clarification - are you having trouble locating a deployment on a server to install on the local computer, or seeing the LM server?  If the latter, can you ping the LM server?

----------------------------------
If you are going to fly by the seat of your pants, expect friction burns.
"I don't know" is the beginning of knowledge, not the end.


Message 3 of 16
TravisNave
in reply to: LisaDrago

Lisa,

 

You can try IP address.  Regardless, even if the installation won't see it, you can still install the software and get the licensing to work afterwards.  Sometimes the browser service or DNS or even latency can cause this.  But its manageable once the software is actually installed.

 

Beyond that, so long as you can PING the server, get a valid IPv4 address, and have ports 27000 and 2080 open, you should be good to go. 

 

Update us as needed.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 4 of 16
LisaDrago
in reply to: dgorsman

Okay - we can ping the server without any problems.

We are at the installation point of the software where it asks for network setup - we try to browse to it and can't see it and when we. Type it in - it just sits there and the next button is not active.

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 5 of 16
DarrenP
in reply to: LisaDrago

try typing \\servername then hit browse

DarrenP
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Message 6 of 16
LisaDrago
in reply to: TravisNave

We tried the IP address and it still will not activate the next button.

How can we check the ports? Trying to look it up - have not done that before...

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 7 of 16
DarrenP
in reply to: LisaDrago

The FLEXlm® based version uses the following ports:
TCP ports 2080 (for the adskflex vendor daemon)
TCP ports 27000 to 27009 (for the lmgrd master daemon)

DarrenP
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Message 8 of 16
DarrenP
in reply to: DarrenP

don't know what other ports the deployment uses

DarrenP
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Message 9 of 16
LisaDrago
in reply to: DarrenP

We have tried this and it did not work...the \\servername

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You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 10 of 16
DarrenP
in reply to: LisaDrago

do you know if they are running any type of security software?

you can try disabling that on the server

DarrenP
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Message 11 of 16
LisaDrago
in reply to: DarrenP

Security is turned off.

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You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 12 of 16
TravisNave
in reply to: LisaDrago


@LisaDrago wrote:
We tried the IP address and it still will not activate the next button.

How can we check the ports? Trying to look it up - have not done that before...

Using Internet Explorer only, try:

 

http://servername:2080

http://servername:27000

 

You should get a jargon response if the ports are open.  Otherwise, I suspect a Firewall issue is causing your problem.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 13 of 16
LisaDrago
in reply to: TravisNave

We checked the. Both and they area open.

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 14 of 16
TravisNave
in reply to: LisaDrago

Verify that you have turned on Network Discovery in the Network and Sharing Center.  Also, you might want to verify you have an administrative share set up on the server hard drive.  For example, \\servername\c$

 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 15 of 16
LisaDrago
in reply to: LisaDrago

Alright guys... You have to promise not to laugh at me....😳

So we didn't put the serial number in.... Okay...I said no laughing.....

I will certainly out my dunce cap on for that...
Thanks for your help...
LD


If this helped solve your issue - remember to 'accept as solution' to help other find answers!
You can't think AutoCAD and run Revit.
Email: LisaDragoEE@gmail.com
Message 16 of 16
TravisNave
in reply to: LisaDrago

You are not allowed to be mean to me anymore!  Smiley Very Happy

 

Glad you are up and running Lisa.  Nothing wrong with self-deprecation.  We all have our moments.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files

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