Installation & Licensing

Installation & Licensing

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jbreyt
Posts: 2
Registered: ‎11-13-2013
Message 1 of 3 (338 Views)

Net framework 4 issue, already tried everything

338 Views, 2 Replies
11-13-2013 10:16 AM

Dear Support,

 

I have an issue with the installation of autodesk 3DS 2014. The screen goes directly into saying "Installation finish, but some components failed to install". And pretty much everything failed to install. 

 

As usual, I came on your forum to browse the solutions, because I knew some people may have had the same issue. I took a look at the solutions, and at my log, and figured out that it was a problem about the installation of the NEt framework 4. I then took your recommandations, installed and executed the clean up tool, removed many times the existing Net Framework 4 of my computer, reboot, and then relaunch the install application. But unfortunately, it did not work. It was late night, so I decided to use the "download" option rather than the "install" option, so at least a part of the documents could be saved on my computer. But I am still facing the same problems. 

 

Here is my log ; 

 

2013/11/13:18:39:10 JB JB-PC === Setup started on JB-PC by JB ===
2013/11/13:18:39:10 JB JB-PC Path_Length: 151
2013/11/13:18:39:10 JB JB-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm
2013/11/13:18:39:10 JB JB-PC Launch
2013/11/13:18:39:10 JB JB-PC CommandLine
2013/11/13:18:39:10 JB JB-PC Path_Length: 151
2013/11/13:18:39:10 JB JB-PC Current Directory C:\Users\JB\AppData\Local\Temp\_AI2B53.tmp
2013/11/13:18:39:32 JB JB-PC === Setup ended ===

2013/11/13:18:39:12 JB JB-PC === Setup started on JB-PC by JB ===
2013/11/13:18:39:12 JB JB-PC Path_Length: 151
2013/11/13:18:39:12 JB JB-PC Current Directory C:\Users\JB\AppData\Local\Temp\_AI2B53.tmp
2013/11/13:18:39:12 JB JB-PC Launch
2013/11/13:18:39:29 JB JB-PC PageOpen LaunchDialog
2013/11/13:18:39:32 JB JB-PC PageOpen LicenseDialog
2013/11/13:18:39:35 JB JB-PC PageOpen ProductInfoDialog
2013/11/13:18:40:02 JB JB-PC PageOpen ProductSelectionDialog2
2013/11/13:18:40:06 JB JB-PC PageOpen FullProgressDialog
2013/11/13:18:40:06 JB JB-PC Installing .NET Framework Runtime 4.0 KB2468871: "C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe" /q /norestart
2013/11/13:18:41:41 JB JB-PC Install .NET Framework Runtime 4.0 KB2468871 Failed Installation aborted, Result=1603
2013/11/13:18:41:42 JB JB-PC PageOpen InstallCompleteDialog
2013/11/13:18:47:56 JB JB-PC === Setup ended ===

2013/11/13:18:55:54 JB JB-PC === Setup started on JB-PC by JB ===
2013/11/13:18:55:54 JB JB-PC Path_Length: 151
2013/11/13:18:55:54 JB JB-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm
2013/11/13:18:55:54 JB JB-PC Launch
2013/11/13:18:55:54 JB JB-PC CommandLine
2013/11/13:18:55:54 JB JB-PC Path_Length: 151
2013/11/13:18:55:54 JB JB-PC Current Directory C:\Users\JB\AppData\Local\Temp\_AI1AFE.tmp
2013/11/13:18:56:36 JB JB-PC === Setup ended ===

2013/11/13:18:55:56 JB JB-PC === Setup started on JB-PC by JB ===
2013/11/13:18:55:56 JB JB-PC Path_Length: 151
2013/11/13:18:55:56 JB JB-PC Current Directory C:\Users\JB\AppData\Local\Temp\_AI1AFE.tmp
2013/11/13:18:55:56 JB JB-PC Launch
2013/11/13:18:56:16 JB JB-PC PageOpen LaunchDialog
2013/11/13:18:57:13 JB JB-PC PageOpen LicenseDialog
2013/11/13:18:57:20 JB JB-PC PageOpen ProductInfoDialog
2013/11/13:18:57:49 JB JB-PC PageOpen ProductSelectionDialog2
2013/11/13:18:57:53 JB JB-PC PageOpen FullProgressDialog
2013/11/13:18:57:54 JB JB-PC Installing .NET Framework Runtime 4.0: "C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe" /q
2013/11/13:19:02:41 JB JB-PC Install .NET Framework Runtime 4.0 Succeeded
2013/11/13:19:02:41 JB JB-PC Installing .NET Framework Runtime 4.0 KB2468871: "C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe" /q /norestart
2013/11/13:19:03:58 JB JB-PC Install .NET Framework Runtime 4.0 KB2468871 Failed Installation aborted, Result=1603
2013/11/13:19:03:58 JB JB-PC Rollback .NET Framework Runtime 4.0 Failed Failure is ignored, Result=1619

 

I have the feeling it has imporved since it was error 1603 before and not 1619. however the result is the same. I have spent 3 hours on that issue, so it is really starting to be bothering me. 

 

What would you suggest  ?

 

Thank you for your time and consideration

Jean-Baptiste 

Product Support
asburyj
Posts: 564
Registered: ‎08-26-2008
Message 2 of 3 (321 Views)

Re: Net framework 4 issue, already tried everything

11-13-2013 04:21 PM in reply to: jbreyt

Hi Jbreyt and welcome to the forum,

 

Can you try running the .net framework patch that is failing dirctly. You can do this by navigating to the folder it exists in and double clicking it. It should be in the install folder under

 

3rdParty\NET\4\wcu\dotNetFramework\

 

The file name for the update that's failing is NDP40-KB2468871-v2-x64.exe

 

Let us know what error message you see when you try and run that patch.



Jeffry Asbury
*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 3 of 3 (310 Views)

Re: Net framework 4 issue, already tried everything

11-14-2013 07:12 AM in reply to: jbreyt

Have you seen my posts about this? 

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

The prerequisite is not already installed and installation still fails, then you may need to make an advanced edit to the setup.ini file to ignore the error. Please make sure you manually install the prerequisite file from Microsoft and then modify the setup.ini file accordingly.

For more information on this process, please see my KB article here:

http://forums.autodesk.com/t5/Installation-Licensing/Install-NET-Framework-Language-Pack-Failed-Inst...

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