Installation & Licensing

Installation & Licensing

Reply
Member
5 Posts
0 Kudos
Registered: ‎03-21-2010
Post 1 of 6
Accepted Solution

Navisworks Simulate 2013 - Unable to install Service Pack 2

655 Views, 5 Replies
03-11-2013 10:41 AM

I have just recently installed Navisworks Simulate 2013 on a Dell computer running Windwos 7- 64 bit operating system. I am trying to update the software to Service Pack 2. I download the installer package named "Autodesk_Navisworks_2013_Service_Pack_2_Multilingual_Simulate_64bit.msp" to my downloads folder and double click to install the update. I then recieve an error message titled "Windows Installer" that says "This patch package could not be opened. Contact the applicatin vendor to verify that this is a valid Windows installer patch package". Everything that I have done is the same as what is recomended in the Read Me File. 

 

Thank-you in advance for any help

 

Greg

Travis is correct. The version 10.2.0.91043 is the build for NS SP2. You can check that in the Control Panel - Programs and Features - View installed updates.

 

______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



*Expert Elite*
10,916 Posts
902 Kudos
Registered: ‎01-14-2005
Post 2 of 6

Re: Navisworks Simulate 2013 - Unable to install Service Pack 2

03-11-2013 11:13 AM in reply to: GregBishop5164
Member
5 Posts
0 Kudos
Registered: ‎03-21-2010
Post 3 of 6

Re: Navisworks Simulate 2013 - Unable to install Service Pack 2

03-11-2013 12:30 PM in reply to: TravisNave

Thank you for your reply

 
Yes I have tried a number of different ways to install the service pack. I have tried twice to install the download by having the installer open automatically to install. Both times the installer aborted. I have also tried twice to install the download by saving the file to my hard rive and then double clicking the file to execute. I have deleted the previous installer files and then restarted my computer without any difference.
 
The "about Navisworks Simulate" indicates that I have "Version 10.2.0.91043 Built Sept 7 2012" It does not indicate that I have any service packe installed.
 
Thank-you
 
Greg
*Expert Elite*
10,916 Posts
902 Kudos
Registered: ‎01-14-2005
Post 4 of 6

Re: Navisworks Simulate 2013 - Unable to install Service Pack 2

03-12-2013 07:01 AM in reply to: GregBishop5164

I suspect that based on the date of your build, your installer was already SP2.  Autodesk often releases their installations with the service packs already included.  SP2 came out in August of 2012, so based on the fact that your release is September, I would imagine this is why you are unable to install your update.

Product Support
471 Posts
30 Kudos
Registered: ‎03-29-2010
Post 5 of 6

Re: Navisworks Simulate 2013 - Unable to install Service Pack 2

03-13-2013 07:54 PM in reply to: GregBishop5164

Travis is correct. The version 10.2.0.91043 is the build for NS SP2. You can check that in the Control Panel - Programs and Features - View installed updates.

 

______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!






Emily Xu
Member
5 Posts
0 Kudos
Registered: ‎03-21-2010
Post 6 of 6

Re: Navisworks Simulate 2013 - Unable to install Service Pack 2

03-16-2013 03:05 PM in reply to: emily.xu

OK. I See that you are correct.

 

It would be great if the "About Navisworks" screen would update with the information that the latest build or Service Pack has been installed to simplify answereing that question. As I remember that information used to be always shown in that location, at least for other autocad software.

 

Thank-you 

 

Greg

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!