Installation & Licensing

Installation & Licensing

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New Member
Kevlarpaperclips
Posts: 2
Registered: ‎07-26-2011
Message 1 of 5 (552 Views)
Accepted Solution

Mudbox 2012 will not instal

552 Views, 4 Replies
07-26-2011 05:22 PM

Hello, i have been trying to instal Mudbox 2012 Win 32-bit. Durring installation the installer will close near half way into the first phase and the instal will fail. The installation log file says a file is in use or something like that. I have tried installing in diagnotics mode, but the same thing happened.

 

I have attached the installation log file.

edit* I could not get the .txt file to attach correctly. So I will just type in the last part of the log file.

 

Any help would be greatly appreciated. Thank you.

 

The installation log file said

2011/7/26:17:11:14    HP_Administrator    PEPPER    === Setup started on PEPPER by HP_Administrator ===
2011/7/26:17:11:14    HP_Administrator    PEPPER    Launch
2011/7/26:17:12:20    HP_Administrator    PEPPER    PageOpen    LaunchDialog       
2011/7/26:17:13:33    HP_Administrator    PEPPER    PageOpen    LicenseDialog       
2011/7/26:17:13:42    HP_Administrator    PEPPER    PageOpen    ProductInfoDialog       
2011/7/26:17:13:59    HP_Administrator    PEPPER    PageOpen    ProductSelectionDialog2       
2011/7/26:17:14:08    HP_Administrator    PEPPER    PageOpen    FullProgressDialog       
2011/7/26:17:14:09    HP_Administrator    PEPPER    Installing Autodesk® Mudbox™ 2012:  TRANSFORMS="C:\Autodesk\Mudbox_2012_EFGJ_Win_32-bit\x86\en-us\Mudbox\Mudbox2012.0.mst;C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_AI1E.tmp\x86\Mudbox\Mudbox2012.0-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Mudbox_2012_EFGJ_Win_32-bit\" INSTALLDIR="C:\Program Files\Autodesk\Mudbox 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/7/26:17:14:42    HP_Administrator    PEPPER    Install    Autodesk® Mudbox™ 2012    Failed    Installation aborted, Result=1601


Hello there:

 

You may have issues with your Windows Installer.  Check out this MS Article and see if it helps:

 

http://support.microsoft.com/kb/315353

Hi,

 

What os did you use ?

Have you try windowsupdate before installation ?

Try :

1- msiexec /unreg

2- msiexec /regserver

Product Support
todd.kane
Posts: 30
Registered: ‎08-22-2008
Message 2 of 5 (537 Views)

Re: Mudbox 2012 will not instal

07-27-2011 05:22 AM in reply to: Kevlarpaperclips

Hello there:

 

You may have issues with your Windows Installer.  Check out this MS Article and see if it helps:

 

http://support.microsoft.com/kb/315353



Todd M. Kane
Support Specialist
Product Support
Autodesk, Inc.







Valued Mentor
frhervet
Posts: 410
Registered: ‎04-01-2010
Message 3 of 5 (536 Views)

Re : Mudbox 2012 will not instal

07-27-2011 05:30 AM in reply to: Kevlarpaperclips

Hi,

 

What os did you use ?

Have you try windowsupdate before installation ?

Try :

1- msiexec /unreg

2- msiexec /regserver

Franck Hervet

Please mark this response as "Accept as Solution" if it answers your question.
S'il vous plaît Marquer cette réponse comme "Accepter comme solution" si elle répond à votre question.
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New Member
Kevlarpaperclips
Posts: 2
Registered: ‎07-26-2011
Message 4 of 5 (520 Views)

Re: Mudbox 2012 will not instal

07-27-2011 03:06 PM in reply to: Kevlarpaperclips

That fixed it. Thank you both for the reply. Now I just have to figure out how I messed up my Windows Installer so I don't do it again.

New Member
BriarMitchell6238
Posts: 2
Registered: ‎02-17-2012
Message 5 of 5 (353 Views)

Re: Mudbox 2012 will not instal

02-17-2012 01:28 PM in reply to: Kevlarpaperclips

I cannot install Mudbox. I am trying to download the free trial to try it out, but I keep getting the same error message over and over over and over again...regardless of where I try to save it. The message is "try again in a new location"

 

WHERE am I supposed to try and save this? I have tried making a folder, tried saving it to an existing folder, tried saving it to desktop...WHERE do I save it?

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