moving network license from one server to another.

[Anonymous]

What is the process for moving a network license from one server to another?  Our current one is being decommissioned and replaced with a new one.  I can't find any clear way to do this.  Is there a way to call Autodesk for assistance.  An email address to a licensing team would work also.  I can't find either.

Thanks

Andy

[TravisNave · Accepted solution]

You simply need to install the Autodesk Network License Manager on the new server and request a new license file from Autodesk Activations.  You can get this new file by calling Autodesk at 1-800-551-1490.  They will require your serial numbers for all the products that you need licensed as well as the hostname and MAC address of the new server. 

[MKH-VB]

I have a question about this.  After the new server is set up, how do you point each cad user's autocad to the correct server?

[TravisNave]

There are a few ways.  Once you retire the old NLM and launch AutoCAD, it should ask you.  You can also edit the LICPATH.LIC file in the root of the Autodesk product install folder.  But the best way is to create a System Environment Variable named ADSKFLEX_LICENSE_FILE with the value of @SERVERNAME where servername is the hostname of the new NLM server.

[MKH-VB]

thanks.

MKH

[Anonymous]

One thing to note, when you call the number listen to the prompts.  When I entered the licensing queue it tells you to have your Serial Number, Request Code, or Host Name and ID (MAC) ready. 

So I was moving a license for a company we acquired a few years back and the server is in a completely different state.  I had the current host name and MAC in front of me but then the rep got on he insisted that he could not help me without having the Serial number off the media.  I explained that this media was in a different state and probably lost in the bottom of someones desk drawer but proposed that he looked up my account by host name and ID.  Well he said that he could not help me without the serial number off the media.  I then got a little irked, I told him that he could look up our account by the current license information I had in front of me.  He again said that without the Serial number he could not help me.  Now I was ticked, so I told him this was crap and I was going to call my sales guy and hung up.  I guess I wasn't having a good morning.  I took a deep breath and remembered the line from when I entered the queue.  So I called back and luckily got another rep, named Rain, who was wonderful.  He had me send an email to the licensing team attention him with my current license, new host and MAC, and my contact info.  Within an hour I had my new license file emailed to me. 

Andy

[TravisNave]

There are some capable representatives that are willing to help you at Autodesk Activations.  But every once in a while you run into one that doesn't have all of their ducks in a row.  Glad you were able to get your license file. 

[Anonymous]

Travis, I tried editing the license.lic file and adding the environment variable but neither work.   Am i supposed to enter the port number before the @ sign? 

This install was from a packaged install where the user didn't need to enter the CD key.  Am I up a creek with this type of install?

I am getting an Error [1.5.-18]

Andy

[Anonymous]

Here is a shot of me debug.log file  I had a duplicate entry for the server name in the license file that I removed.

12:38:03 (lmgrd) -----------------------------------------------
12:38:03 (lmgrd)   Please Note:
12:38:03 (lmgrd)
12:38:03 (lmgrd)   This log is intended for debug purposes only.
12:38:03 (lmgrd)   In order to capture accurate license
12:38:03 (lmgrd)   usage data into an organized repository,
12:38:03 (lmgrd)   please enable report logging. Use Macrovision's
12:38:03 (lmgrd)   software license administration  solution,
12:38:03 (lmgrd)   FLEXnet Manager, to  readily gain visibility
12:38:03 (lmgrd)   into license usage data and to create
12:38:03 (lmgrd)   insightful reports on critical information like
12:38:03 (lmgrd)   license availability and usage. FLEXnet Manager
12:38:03 (lmgrd)   can be fully automated to run these reports on
12:38:03 (lmgrd)   schedule and can be used to track license
12:38:03 (lmgrd)   servers and usage across a heterogeneous
12:38:03 (lmgrd)   network of servers including Windows NT, Linux
12:38:03 (lmgrd)   and UNIX. Contact Macrovision at
12:38:03 (lmgrd)   www.macrovision.com for more details on how to
12:38:03 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
12:38:03 (lmgrd)   for your enterprise.
12:38:03 (lmgrd)
12:38:03 (lmgrd) -----------------------------------------------
12:38:03 (lmgrd)
12:38:03 (lmgrd)
12:38:03 (lmgrd) pid 3124
12:38:03 (lmgrd) Detecting other license server manager (lmgrd) processes...
12:38:03 (lmgrd) Done rereading
12:38:03 (lmgrd) FLEXnet Licensing (v10.8.0 build 18869) started on CDCLM2 (IBM PC) (10/6/2010)
12:38:03 (lmgrd) Copyright (c) 1988-2005 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
12:38:03 (lmgrd) US Patents 5,390,297 and 5,671,412.
12:38:03 (lmgrd) World Wide Web:  http://www.macrovision.com
12:38:03 (lmgrd) License file(s): C:\CAD Licenses\Autodesk\Autocad.lic
12:38:03 (lmgrd) lmgrd tcp-port 27000
12:38:03 (lmgrd) Starting vendor daemons ...
12:38:03 (lmgrd) Starting vendor daemon at port 2080
12:38:03 (lmgrd) Using vendor daemon port 2080 specified in license file
12:38:03 (lmgrd) Started adskflex (pid 2972)
12:38:03 (adskflex) FLEXnet Licensing version v10.8.0 build 18869
12:38:03 (adskflex) Server started on CDCLM2 for: 55000INVBUN_2008_0F
12:38:03 (adskflex) PLIST  51200ACD_2007_0F
12:38:03 (lmgrd) adskflex using TCP-port 2080
12:38:19 (adskflex) TCP_NODELAY NOT enabled

Here is the license

SERVER CDCLM2 XXXXXXXXXXXX
USE_SERVER
VENDOR adskflex port=2080
INCREMENT 55000INVBUN_2008_0F adskflex 1.000 05-nov-2011 7 \
 VENDOR_STRING=commercial:extendable SUPERSEDE DUP_GROUP=UH \
 ISSUED=04-Oct-2010 BORROW=4320 SN=344-31044775 SIGN="00A0 2347 \
 E407 FB85 4200 2011 4E99 F178 7811 4AAF 8708 A052 A45E 71A4 \
 2639 1C38 1ACE D61B 7CE8 2B87 C504 8BFF 25CA 1D22 FE48 F7F3 \
 5548 5B37 8CCD ACD8" SIGN2="114C BF15 C92A 189F 039F 9DA4 91B7 \
 715A EDB8 ADF2 C740 354B 7777 74EF 24A0 0A70 DD1E 1D1C B5E8 \
 C07D A6F5 39FE A181 D7D6 FBA1 CA55 4144 C5FB A781 8395"
INCREMENT PLIST adskflex 1.000 05-nov-2011 1 \
 VENDOR_STRING=A07:51600ACDLAND_2007_0F:52200CIV3D_2007_0F;B07:51900AMECH_PP_2007_0F:51300INVBUN_11_0F:52900INVPRORS_11_0F:53000INVPROSIM_11_0F:51400INVPRO_11_0F;C07:51200ACD_2007_0F:52500REVITS_9_0F:54100REVITS_9_1F:53700REVSU_3_0F:54200REVSU_4_0F;D07:52600REVIT_9_0F:52500REVITS_9_0F;E07:57600ACD_2009_0P:59300INVBUN_2009_0P;F07:51800BLDSYS_2007_0F:53100REVSYP_1_0F:54500REVSYP_2_0F;G07:53400REVITST_3_0F:53700REVSU_3_0F;H07:54300REVIT_9_1F:54100REVITS_9_1F;I07:54400REVITST_4_0F:54200REVSU_4_0F;A08:55500ACDLAND_2008_0F:55400CIV3D_2008_0F;B08:54900AMECH_PP_2008_0F:55000INVBUN_2008_0F:55100INVPRORS_2008_0F:55200INVPROSIM_2008_0F:55300INVPRO_2008_0F;C08:54600ACD_2008_0F:54700REVITS_2008_0F:54800REVSU_2008_0F;D08:57100REVIT_2008_0F:54700REVITS_2008_0F;F08:55600BLDSYS_2008_0F:55700REVSYP_2008_0F;G08:57200REVITST_2008_0F:54800REVSU_2008_0F;A09:59800ACDLAND_2009_0F:59700CIV3D_2009_0F;B09:59200AMECH_PP_2009_0F:59300INVBUN_2009_0F:59400INVPRORS_2009_0F:61700INVMFG_2009_0F:59500INVPROSIM_2009_0F:59600INVPRO_2009_0F;C09:57600ACD_2009_0F:59200AMECH_PP_2009_0F:78400ACDDS_2009_0F:60900REVITS_2009_0F:61000REVSU_2009_0F;D09:62100REVIT_2009_0F:60900REVITS_2009_0F:78200RAV-S_2009_0F;F09:59900BLDSYS_2009_0F:60000REVSYP_2009_0F;G09:62200REVITST_2009_0F:61000REVSU_2009_0F;J09:67800RVTMPJ_2009_0F:60000REVSYP_2009_0F;K09:68800CIVIL_2009_0F:59700CIV3D_2009_0F;L09:60100ARCHDESK_2009_0F:60900REVITS_2009_0F:78200RAV-S_2009_0F;M09:68900NAVREV_2009_1F:78200RAV-S_2009_0F \
 SUPERSEDE ISSUED=04-Oct-2010 SIGN="1FAF 9CDD 7E08 9119 88B0 \
 692F 422E 2028 C83E 2E2A AF8F 0BA7 841F E361 5DA9 0B48 27DF \
 FF1F DDA0 6738 F4CF 4E41 2185 65AF 9E33 7866 2444 A060 5C2A \
 21AC" SIGN2="11E0 3FA5 51CF 2BC6 1E6E E6FC 504D 070D 7C25 A408 \
 4BBA 2155 DA78 3B31 486B 0DF0 5FED B038 7E8F 9575 DC69 016B \
 2880 E017 2077 D99D C5C9 F2E9 096F F594"

INCREMENT 51200ACD_2007_0F adskflex 1.000 05-nov-2011 50 \
 VENDOR_STRING=commercial:extendable SUPERSEDE DUP_GROUP=UH \
 ISSUED=04-Oct-2010 BORROW=4320 SN=344-31044181 SIGN="0C95 D1AB \
 536D 71BF A1E0 F21D 2ADE 3510 9797 AED9 89DE 3FE7 EA9B BC33 \
 C204 1177 1AE2 760D BA42 B32C 174B 6CB3 F956 D917 5EAA 628C \
 7B0A 43E3 2BDD 707A" SIGN2="1476 F64A 2950 32B0 F887 5FC4 0F22 \
 57D8 DD0E 1753 168A 74B1 4663 1774 DC72 0DE4 E424 0B0C 312A \
 BE99 795B 0CE9 F232 C09B 144D 8469 4B57 A5E3 E784 51D6"
INCREMENT PLIST adskflex 1.000 05-nov-2011 1 \
 VENDOR_STRING=A07:51600ACDLAND_2007_0F:52200CIV3D_2007_0F;B07:51900AMECH_PP_2007_0F:51300INVBUN_11_0F:52900INVPRORS_11_0F:53000INVPROSIM_11_0F:51400INVPRO_11_0F;C07:51200ACD_2007_0F:52500REVITS_9_0F:54100REVITS_9_1F:53700REVSU_3_0F:54200REVSU_4_0F;D07:52600REVIT_9_0F:52500REVITS_9_0F;E07:57600ACD_2009_0P:59300INVBUN_2009_0P;F07:51800BLDSYS_2007_0F:53100REVSYP_1_0F:54500REVSYP_2_0F;G07:53400REVITST_3_0F:53700REVSU_3_0F;H07:54300REVIT_9_1F:54100REVITS_9_1F;I07:54400REVITST_4_0F:54200REVSU_4_0F;A08:55500ACDLAND_2008_0F:55400CIV3D_2008_0F;B08:54900AMECH_PP_2008_0F:55000INVBUN_2008_0F:55100INVPRORS_2008_0F:55200INVPROSIM_2008_0F:55300INVPRO_2008_0F;C08:54600ACD_2008_0F:54700REVITS_2008_0F:54800REVSU_2008_0F;D08:57100REVIT_2008_0F:54700REVITS_2008_0F;F08:55600BLDSYS_2008_0F:55700REVSYP_2008_0F;G08:57200REVITST_2008_0F:54800REVSU_2008_0F;A09:59800ACDLAND_2009_0F:59700CIV3D_2009_0F;B09:59200AMECH_PP_2009_0F:59300INVBUN_2009_0F:59400INVPRORS_2009_0F:61700INVMFG_2009_0F:59500INVPROSIM_2009_0F:59600INVPRO_2009_0F;C09:57600ACD_2009_0F:59200AMECH_PP_2009_0F:78400ACDDS_2009_0F:60900REVITS_2009_0F:61000REVSU_2009_0F;D09:62100REVIT_2009_0F:60900REVITS_2009_0F:78200RAV-S_2009_0F;F09:59900BLDSYS_2009_0F:60000REVSYP_2009_0F;G09:62200REVITST_2009_0F:61000REVSU_2009_0F;J09:67800RVTMPJ_2009_0F:60000REVSYP_2009_0F;K09:68800CIVIL_2009_0F:59700CIV3D_2009_0F;L09:60100ARCHDESK_2009_0F:60900REVITS_2009_0F:78200RAV-S_2009_0F;M09:68900NAVREV_2009_1F:78200RAV-S_2009_0F \
 SUPERSEDE ISSUED=04-Oct-2010 SIGN="1FAF 9CDD 7E08 9119 88B0 \
 692F 422E 2028 C83E 2E2A AF8F 0BA7 841F E361 5DA9 0B48 27DF \
 FF1F DDA0 6738 F4CF 4E41 2185 65AF 9E33 7866 2444 A060 5C2A \
 21AC" SIGN2="11E0 3FA5 51CF 2BC6 1E6E E6FC 504D 070D 7C25 A408 \
 4BBA 2155 DA78 3B31 486B 0DF0 5FED B038 7E8F 9575 DC69 016B \
 2880 E017 2077 D99D C5C9 F2E9 096F F594"

[TravisNave]

-18 is somewhat of a different error.  It generally means that the product is not supported on that server.  This is typically due to some other issue.  Are you sure that your license manager is up and running and it is handing out the appropriate licenses that match your installed product?  You might verify the server status as well as the debug.log file on the NLM server.

As for the system environment variable for ADSKFLEX_LICENSE_FILE the value starts with @ and is followed by your server's hostname. 

[Anonymous]

Not sure if you saw the debug log above.

Here is the server status.  It all looks clean to me.

--------
Status
--------
Flexible License Manager status on Wed 10/6/2010 12:40

[Detecting lmgrd processes...]
License server status: 27000@CDCLM2
    License file(s) on CDCLM2: C:\CAD Licenses\Autodesk\Autocad.lic:

    CDCLM2: license server UP (MASTER) v10.8

Vendor daemon status (on CDCLM2):

  adskflex: UP v10.8

Feature usage info:

Users of 55000INVBUN_2008_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Users of PLIST:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of 51200ACD_2007_0F:  (Total of 50 licenses issued;  Total of 0 licenses in use)

[TravisNave]

Yeah, looks good to me too.  What product are you launching when you get the -18 error? 

[Anonymous]

AutoCAD 2008

LMTools version is 10.8

[TravisNave]

Ah, that would be why you get the -18.  You do not have AutoCAD 2008 licenses on the server.  Your server is set for 2007 licenses.  You nee to put your 2008 license file on there.

[Anonymous]

Don't I look like the foolish one... I have replied to Autodesk why they didn't reissure me my licenses like I sent them.  I guess the gloves may have to go back on.  Thanks Travis.  Hopefully it is that easy.

Andy

[TravisNave]

Make sure you deliver the knock out blow. 

[Anonymous]

Once you stand up the new License Server, will both license servers run in parallel untill you point all users to the new server?

[TravisNave]

It's not advised to run more than one NLM on the same network as it can cause unexpected issues.  You should retire the old NLM and bring aboard the new one.  You should not have any issues.  The clients will prompt you for the location of the new NLM. 

[Anonymous]

Thank you for your reply.  Do you know how i can obtain the latest adskflex.exe file?

Thanks

[TravisNave]

Attached is the latest 11.7.