maya2008 unrecognized file type

[nickho1982]

help!! my maya2008 could not save file, and could not open any file, it always said unrecognized file type, plz help me...

[nickho1982]

well, let me download 2008 sp1 to try it again, but i installed maya 2011 free trial version, and it is also can't open the file, same reason=.=

[Dwayne.Poot]

Hi Nickho1982;

   When you loaded the 2011 did you import your previous preferences? If you did then it would certainly point to an issue with the prefs folder. I would rename it for a quick test. If it doesn't work you can rename it back. Default locatoin is C:\My Documents\maya

dwayne

[nickho1982]

= ="" i had import my previous preferences in 2011=.=""

i should remove my maya and reinstall the sp1? is it success to remove the previous preferences?

[Dwayne.Poot]

Hi Nickho1982;

  No you shouldn't have to remove Maya to test the preferences, you simply rename the prefs folder to prefs.old and try Maya with a clean prefs. I would test the 2008 prefs first then if you want to run the 2011 you'll need to rename that prefs folder as well.

dwayne

[nickho1982]

i removed 2011 already, and downloading the 2008 sp1, but i tried to rename prefs folder before, is it work in 2008 sp1??

[Dwayne.Poot]

Hi Nickho1982

  Sorry I don't understand your question.

dwayne

[nickho1982]

um...i was rename the prefs folder in my computer before when it is maya 2008, but it still can't load and save the file, and i am downloading the maya 2008 sp1, so...i should remove my maya first? or recover it? or just rename prefs folder again?

[Dwayne.Poot]

Hi Nickho1982;

   Sorry, yes please remove the gold Maya version first then install the SP 1. This is a full installation.

dwayne

[nickho1982]

i remove the maya and install 2008 sp1 already, but it is still not work=.=""" help~~~~~~~~~~~~~~~~~~~~~~

[Dwayne.Poot]

Hi Nickho1982;

   Sorry for the delay in gettting back to you, I'm not sure the best way to move forward with this issue. The only other suggest I have is to make a new user and see if this works under his account.

   I would also suggest that you run a virus and security scan just in case there is a virus on the machine. It's unlikely but at this point seems to be the only thing left you haven't tried.

  I will see if I can get a Service Request logged on your behalf and collect some information from you

dwayne

[nickho1982]

virus and security scan done already, i just checked it few days before

[Dwayne.Poot]

Hi Nickho1982,

   I have logged a Service Request for you and have contacted you directly via the SR. We'll continue to investigate this issue via the SR.

dwayne

[nickho1982]

ok, thank you so much