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Maya The serial number you entered is not valid. Try again. (1)

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Message 1 of 5
yantub
2552 Views, 4 Replies

Maya The serial number you entered is not valid. Try again. (1)

Hello i have purchase Maya 2012 , since that i have used it, then i needed to reinstall Maya, now i can't install Maya because it can`t recognise my serial number that i have purchased.

 

It give that error "The serial number you entered is not valid. Try again. (1)"

Im on macbook os x

 

please help me

 

 

4 REPLIES 4
Message 2 of 5
philip.s
in reply to: yantub

Hello!

 

One of the most common issues of the invalid serial number error is actually due to a license that has been upgraded to a newer version per a subscription contract that has since expired.

 

This would not prevent an existing activation form working properly, but any new activation and/or license transfer attempts with the old license would fail.

 

Can you please contact our License Assistance Team to validate your license?

To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

 

Here to help if additional clarification is needed, otherwise please accept as a solution so that others can benefit from this information.

Message 3 of 5
yantub
in reply to: yantub

 ok, i will check for that

 

🙂

 

 

Message 4 of 5
yantub
in reply to: yantub

Hello Mr. i received some help from the Submit a support request,

 we need to give some data, and ok it can run now 

 

 

very thanks

Message 5 of 5
philip.s
in reply to: yantub

Happy to hear and you're most very welcome!

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