Installation & Licensing

Installation & Licensing

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Member
adrian_adams
Posts: 4
Registered: ‎07-10-2013
Message 1 of 8 (2,350 Views)

Maya student 2013 fatal error message

2350 Views, 7 Replies
07-10-2013 08:19 AM

I had the student version of Maya on my laptop until the HD kept crashing, I have recently replaced that hard drive and able to download Maya 2013 and install onto my laptop but the program closes everytime it opens with a Fatal Error message:

 

Fatal Error. Attempting to save in

C:/Users/Adrian/AppData/Local/Temp/Adrian.201330710.1015.ma

 

I NEED HELP ASAP to properly function at school part-time and work.  No one has contacted me for a solution for the past three days!  Since this is my home computer, the tech staff at my school identify that issue but I have to contact support from Autodesk themselves.

 

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 8 (2,344 Views)

Re: Maya student 2013 fatal error message

07-10-2013 08:58 AM in reply to: adrian_adams

Welcome to the peer forum!

 

Clear your %TEMP% folder and possibly even modify the system variable to move it to another folder, such as C:\Temp, for example. I would assume at the very least that you have local admin rights on your machine?

Member
adrian_adams
Posts: 4
Registered: ‎07-10-2013
Message 3 of 8 (2,337 Views)

Re: Maya student 2013 fatal error message

07-10-2013 10:02 AM in reply to: TravisNave
I spoke with several people and since my hd crashed before I could transfer the license to use Maya, it will not work on the new HD until someone at Autodesk could set me up with different license or reset it.

Sent from my iPhone
*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 4 of 8 (2,330 Views)

Re: Maya student 2013 fatal error message

07-10-2013 10:49 AM in reply to: adrian_adams

That error is unrelated to a license error, though.  You won't be able to activate it until you can actually launch it.

Member
adrian_adams
Posts: 4
Registered: ‎07-10-2013
Message 5 of 8 (2,292 Views)

Re: Maya student 2013 fatal error message

07-12-2013 01:55 PM in reply to: TravisNave

Reassigning the temp drive didn't help, also reinstall the software after uninstalling to start fresh, error messages just went to the moved temp folder.  also tried running it as an admin as well.  Still getting the fatal error message.

New Member
matthew.tjiputra82
Posts: 1
Registered: ‎09-04-2013
Message 6 of 8 (2,060 Views)

Re: Maya student 2013 fatal error message

09-04-2013 07:39 AM in reply to: adrian_adams

don't delete temp folder. it just crashed with your NVIDIA thingy. you just need to run the maya with your intergrated graphics. it worked for me.

Product Support
dembkod
Posts: 664
Registered: ‎05-26-2010
Message 7 of 8 (2,042 Views)

Re: Maya student 2013 fatal error message

09-05-2013 08:45 AM in reply to: adrian_adams

adrian_adams,

 

Fatal errors are usually a result of conflicting/underpowered graphics card. In this case, considering you are looking at a particular path, I am wondering if you have your Antivirus turned on or have a corrupt installation.

 

Turn off AV

Update your graphics card drivers

Uninstall + reinstall

 

Thank you for taking part in our community!



David Dembkoski
New Member
brian.woodworth
Posts: 2
Registered: ‎12-02-2013
Message 8 of 8 (1,369 Views)

Re: Maya student 2013 fatal error message

12-02-2013 11:28 AM in reply to: dembkod

I have this video card,

 

http://www.amazon.com/VisionTek-Radeon-X1600XT-Xtreme-Edition/dp/B000FI7BB8

 

Is it a good one or should I switch?

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