I have Maya Complete, version 5.0.1. I have the serial number and the activation key, but cannot get the license. It was emailed to us back in 2009, but I no longer have access to this email. How can I move forward?
Hi @TedsonInd and welcome to the Autodesk Community!
For direct activation and licensing assistance, please contact our License Assistance team by clicking on this link and then following the prompts:
Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.
You will be able to contact the License Assistance Team either via Chat or e-mail.
Thank you
Thank you for the reply Camilo. I had already tried these options. The chat option states that "all agents are currently busy" (since yesterday afternoon). I have tried to submit a support request, but it will not take my serial number. It asks that I type the serial number in a specific format, xxx-xxxxxxxx, but the serial number I have is not layed out that way. Because of this, I am unable to submit a support request. The third help option is the community forum, which is why I'm here. I'm unsure of what I should try next. Any help is appreciated.