Installation & Licensing

Installation & Licensing

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New Member
luis_hoppe
Posts: 2
Registered: ‎06-11-2014
Message 1 of 7 (2,110 Views)
Accepted Solution

Maya 2015 Installation progress stuck

2110 Views, 6 Replies
06-11-2014 04:09 PM

Hey, I just dowloaded a Browser Download from Maya 2015.

Now Im trying to install it, everyting starts ok but then when I get to step 2 of 7 remainig, it just stops!!!

I don't know what's wrong. I get no error or any kind of message it just stops.

 

Im on windows 8.1, my specs are more than enough. 

 

Can anyone help me please!!??

 

MayaCapture.JPG

The process is not stuck, it is downloading additional content and depending on your connection speed and the amount of data to download, it may take a considerable amount of time.  I have literally seen it take over 8 hours in some instances.  Be patient and let it run.  In fact, let it run overnight if need be.  But do not continually cancel the process or it will think it is partially installed and you will have even more problems getting it working.

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 2 of 7 (2,089 Views)

Re: Maya 2015 Installation progress stuck

06-12-2014 07:31 AM in reply to: luis_hoppe

The process is not stuck, it is downloading additional content and depending on your connection speed and the amount of data to download, it may take a considerable amount of time.  I have literally seen it take over 8 hours in some instances.  Be patient and let it run.  In fact, let it run overnight if need be.  But do not continually cancel the process or it will think it is partially installed and you will have even more problems getting it working.

New Member
luis_hoppe
Posts: 2
Registered: ‎06-11-2014
Message 3 of 7 (2,083 Views)

Re: Maya 2015 Installation progress stuck

06-12-2014 02:23 PM in reply to: TravisNave
Oh man! A little warning or something would have been nice.
Well, thanks a lot man, I really appreciate it. It finally finished after a couple of hours.
New Member
Seawolfstudios
Posts: 1
Registered: ‎07-19-2014
Message 4 of 7 (1,955 Views)

Re: Maya 2015 Installation progress stuck

07-19-2014 08:24 AM in reply to: TravisNave

Really glad to find someone else experienced this problem.

 

Mine has given me the estimated time of 2969 days and 4 hours remaining.............. so......... Am i going to actually have to wait that long?

I'm learning for a new job..... they might not want me byt the time it has installed! ha ha!

New Member
jprice1000
Posts: 1
Registered: ‎11-04-2002
Message 5 of 7 (1,859 Views)

Re: Maya 2015 Installation progress stuck

08-08-2014 04:52 PM in reply to: luis_hoppe

Mine is doing the exact same thing. It would be helpful to have a redesign of the installer to see what is being installed and its progress. The generic progress bar is not very informative. 

 

here is my stuck screen.. 4 of 15 remaining forever.

New Member
bunsel
Posts: 1
Registered: ‎08-13-2014
Message 6 of 7 (1,805 Views)

Re: Maya 2015 Installation progress stuck

08-13-2014 06:26 PM in reply to: luis_hoppe

I and a number of my students have the same problem downloading the educational license of Maya 2015.  We receive this error, then it shuts down.  I have had students drop the class because they were so frustrated.maya2015error.jpg

Product Support
jeffrey.sin
Posts: 163
Registered: ‎09-29-2011
Message 7 of 7 (1,796 Views)

Re: Maya 2015 Installation progress stuck

08-13-2014 11:20 PM in reply to: bunsel

Hi @bunsel

 

Welcome to the Community. Apologies for any inconvenience this may have caused you.

 

The error typically is caused by the anti-virus software running on the computer. You may try disabling the anti-virus during installation as described in this Autodesk Solution:

Error: "Source file not found: 93437458-FD45-41D9-8F2E-8B4F60CF9356.dll" 

 

Thanks, 

 



Jeffrey Sin
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