Installation & Licensing

Installation & Licensing

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Active Member
oxenburgh2011
Posts: 10
Registered: ‎11-04-2011
Message 1 of 10 (901 Views)

MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

901 Views, 9 Replies
01-14-2014 04:49 PM

I am stuck. I have tried to use tech/customer support which is now only online and it demands codes that I give and then ...oh well let's say I am stuck.

The problem is simple the LTU will launch but quits within a second and I cannot export the license let alone activate on another Mac running 10.9.1

 

 

I do not know what do. I cannot phone Autodesk like in the 2012 days and I cannot use their forms.

 

I cannot transfer this app.

 

Anyoen know how to troubleshoot the License Transfer Utility working in Mac OSX 10.9.1?

Customer Service
grace.liu
Posts: 73
Registered: ‎10-10-2013
Message 2 of 10 (884 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

01-14-2014 06:44 PM in reply to: oxenburgh2011

Hi oxenburgh2011,

 

Welcome to Autodesk Community! 

 

The OSX 10.9 was lanuched after the Maya 2014, it will have some issue when you use the product in the OS.

 

Please try to uninstall the Maya 2014 from the old computer, reinstall in the new computer and reactivate it. To avoid other issue in the OSX 10.9.1, please install the Maya 2014 SP3 . The Maya 2014 SP3 has some updates to the licensing, hope it could fix that issue. 

 

For the product reactivation, please feel free to activate your product online or contact our License Assistance Team for direct support. You also could send me a Private Message (click on my grace.liu profile name and then “Send this user a private message”) with your Serial Number,Product Key, Request Code and your registration details , I will help to activate it manually.

 

Thanks,

 

 



Grace Liu

New Member
abushahed
Posts: 1
Registered: ‎01-16-2014
Message 3 of 10 (864 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

01-16-2014 01:42 PM in reply to: grace.liu

Dose this answer apply to Maya 2013? Can I uninstall and reinstall Maya 2013 again?

Product Support
byron.morales
Posts: 84
Registered: ‎10-04-2011
Message 4 of 10 (859 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

01-16-2014 01:53 PM in reply to: abushahed

Hello Abushahed;

Maya 2013 is currently not supported on Mavericks OS, We apologize for the inconvenience this may cause you.

 

http://upandready.typepad.com/up_and_ready/2013/10/mac-os-mavericks-109-released-autodesk-products.h...



Byron Morales
New Member
jdweekley
Posts: 1
Registered: ‎12-05-2013
Message 5 of 10 (631 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

04-10-2014 11:00 AM in reply to: oxenburgh2011

I got the License Transfer Utility to run by changing the name of the folder in the path to the executible from:

 

Applications/Autodesk/Adlm/R8

 

to

 

Applications/Autodesk/Adlm/R7

 

(the error thrown indicated it couldn't find the executibile)

 

It launched after that.

 

-jeff w.

New Member
davidhyatt0502
Posts: 1
Registered: ‎04-15-2014
Message 6 of 10 (587 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

04-15-2014 11:57 AM in reply to: oxenburgh2011

The adlm folder rename trick worked for me:

 

Rename R7 to R6

 

Rename R8 to R7

 

No error displayed for me and worked like a charm on Mavericks & SP4 installed.

New Member
Sonichero
Posts: 1
Registered: ‎04-18-2014
Message 7 of 10 (550 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

04-18-2014 09:27 AM in reply to: oxenburgh2011

I accidentally installed Maya 2014 on Mac OS X 10.9.1, not knowing of Maya SP3. I can launch the LTU (License Transfer Utility) but I cannot change the procedure from import to export. Even with the Import function launched, when I click "Sign In..." the window dissapears and nothing else happens. Help?

Community Manager
jessica.t
Posts: 1,463
Registered: ‎02-28-2012
Message 8 of 10 (541 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

04-18-2014 11:34 AM in reply to: Sonichero

Hi @Sonichero and welcome to the Autodesk Community!

 

If the LTU isn't working for you the best work around would be to do a clean uninstall from the first machine and fresh install on the new machine. Apologies for the troubles but that should get you back up and running again! If you have any other questions please let us know. Thank you!



Jessica Thrasher
New Member
elimay
Posts: 2
Registered: ‎08-15-2007
Message 9 of 10 (166 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

07-19-2014 03:41 PM in reply to: jessica.t
Hi what if my computer stopped working altogether and I cannot uninstall or deactivate the license and wish to go to another computer to keep working? What if I'm in a rush to get a project out the door? Is there any support that can ease this kind of inconvenience?
Community Manager
jessica.t
Posts: 1,463
Registered: ‎02-28-2012
Message 10 of 10 (105 Views)

Re: MAYA 2014 OSX 10.9.1 License Transfer Utility will not launch

08-05-2014 01:34 PM in reply to: elimay

Hi @elimay,

 

Apologies for the late reply! If that ever happens again, please just re-download your software on to the new machine process a new activation. I hope that helps! Be sure to let us know if you need anything else. Thanks!



Jessica Thrasher
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