Installation & Licensing

Installation & Licensing

Reply
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 1 of 10 (1,795 Views)
Accepted Solution

Maya 2014 crash on startup

1795 Views, 9 Replies
08-29-2013 09:05 AM

Hi , whenever i open maya it gives me the attached error . i've uninstalled it and then re-installed it , but later when i shut my computer and then re-open it the error is back , 

i'm using Maya 2014 student licence, Core i7 processor, windows 7, Nvidea Greforce 520 M 

i'd appreciate your help 

thanks

What video card are you running?  If you are running a Geforce card, can you try to run it is a default graphics mode?

 

http://upandready.typepad.com/.a/6a0147e3c68bef970b019aff0e2c0e970c-pi

Once you run in Intel Mode, quit, and run in Geforce Mode.  Does it still crash?  I know that a M card is on a laptop so it will be hard to upgrade hardware.

*Expert Elite*
TravisNave
Posts: 10,744
Registered: ‎01-14-2005
Message 2 of 10 (1,783 Views)

Re: Maya 2014 crash on startup

08-29-2013 10:18 AM in reply to: maie.badawy90

Do you have local admin rights?  Might also set an exception in your anti-virus.

Product Support
david.lau
Posts: 1,489
Registered: ‎06-18-2008
Message 3 of 10 (1,776 Views)

Re: Maya 2014 crash on startup

08-29-2013 10:46 AM in reply to: maie.badawy90

Delete your prefs and start again.

 

C:\Users\YOUR_USER_NAME\Documents\maya\2014-x64

 

Open Maya first before opening the file.

 



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 4 of 10 (1,772 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:16 PM in reply to: TravisNave

thank you for your reply but yes i have 

Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 5 of 10 (1,771 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:19 PM in reply to: david.lau
i deleted the prefs but it didn't help :smileysad: and i'm just opening maya not a file i don't know what is it trying to save
Product Support
david.lau
Posts: 1,489
Registered: ‎06-18-2008
Message 6 of 10 (1,765 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:37 PM in reply to: maie.badawy90

What video card are you running?  If you are running a Geforce card, can you try to run it is a default graphics mode?

 

http://upandready.typepad.com/.a/6a0147e3c68bef970b019aff0e2c0e970c-pi



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 7 of 10 (1,753 Views)

Re: Maya 2014 crash on startup

08-29-2013 02:01 PM in reply to: david.lau
My Nvidia is the default but i tried running it with the intel card and it is now working :smileyhappy:)) but my intel card is just 512 mb so i guess it won't handle large scenes :smileyfrustrated: but it solved the problem thank you so much :smileyhappy: but what should i do with my Geforce card ?
*Expert Elite*
TravisNave
Posts: 10,744
Registered: ‎01-14-2005
Message 8 of 10 (1,747 Views)

Re: Maya 2014 crash on startup

08-29-2013 02:49 PM in reply to: maie.badawy90

You could try installing an updated driver and see if it still crashes.  Otherwise, new video cards are really affordable these days.

Product Support
david.lau
Posts: 1,489
Registered: ‎06-18-2008
Message 9 of 10 (1,732 Views)

Re: Maya 2014 crash on startup

08-30-2013 07:29 AM in reply to: maie.badawy90

Once you run in Intel Mode, quit, and run in Geforce Mode.  Does it still crash?  I know that a M card is on a laptop so it will be hard to upgrade hardware.



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 10 of 10 (1,727 Views)

Re: Maya 2014 crash on startup

08-30-2013 07:41 AM in reply to: david.lau
it didn't crash . thank you so much . i really appreciate your help
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.