Hi. I am trying to install Maya 2013 on my Windows XP. However, in the installation menu is only two options to install: Backburner, and Autodesk DirectConnect. The DirectConnect option is greyed out, so the only option I can choose is Backburner. Yet when I select that and try to install it, I get the 0Xc0000135 error and the setup shuts down.
Here is the error log:
---------------
2013/3/25:22:36:10 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/25:22:36:10 xp XP-64BCE2B1A611 Launch
2013/3/25:22:36:54 xp XP-64BCE2B1A611 System Component Update MSI Runtime (3010)
2013/3/25:22:36:58 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/25:22:36:56 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/25:22:36:56 xp XP-64BCE2B1A611 Launch
2013/3/25:22:36:58 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/25:22:39:49 xp XP-64BCE2B1A611 PageOpen LicenseDialog
2013/3/25:22:39:52 xp XP-64BCE2B1A611 PageOpen ProductInfoDialog
2013/3/25:22:40:46 xp XP-64BCE2B1A611 PageOpen ProductSelectionDialog2
2013/3/25:22:40:58 xp XP-64BCE2B1A611 PageOpen FullProgressDialog
2013/3/25:22:40:58 xp XP-64BCE2B1A611 Installing Autodesk® Backburner 2013: E:\Softwares\00 Autodesk\Autodesk Maya 2013 x64\Autodesk Maya 2013 x64\x64\BackBurner\BackburnerCIF.exe
2013/3/25:22:40:59 xp XP-64BCE2B1A611 Install Autodesk® Backburner 2013 Failed Failure is ignored, Result=-1073741515
2013/3/25:22:40:59 xp XP-64BCE2B1A611 PageOpen InstallCompleteDialog
2013/3/25:22:41:07 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:32:41 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:32:41 xp XP-64BCE2B1A611 Launch
2013/3/28:23:32:44 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:32:43 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:32:43 xp XP-64BCE2B1A611 Launch
2013/3/28:23:32:45 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/28:23:32:48 xp XP-64BCE2B1A611 PageOpen LicenseDialog
2013/3/28:23:32:50 xp XP-64BCE2B1A611 PageOpen ProductInfoDialog
2013/3/28:23:33:18 xp XP-64BCE2B1A611 PageOpen ProductSelectionDialog2
2013/3/28:23:33:25 xp XP-64BCE2B1A611 PageOpen FullProgressDialog
2013/3/28:23:33:25 xp XP-64BCE2B1A611 Installing Autodesk® Backburner 2013: E:\Softwares\00 Autodesk\Autodesk Maya 2013 x64\Autodesk Maya 2013 x64\x64\BackBurner\BackburnerCIF.exe
2013/3/28:23:33:28 xp XP-64BCE2B1A611 Install Autodesk® Backburner 2013 Failed Failure is ignored, Result=-1073741515
2013/3/28:23:33:28 xp XP-64BCE2B1A611 PageOpen InstallCompleteDialog
2013/3/28:23:33:36 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:34:09 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:34:09 xp XP-64BCE2B1A611 Launch
2013/3/28:23:34:12 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:34:10 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:34:10 xp XP-64BCE2B1A611 Launch
2013/3/28:23:34:11 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/28:23:34:16 xp XP-64BCE2B1A611 PageOpen BeginDeploymentDialog
2013/3/28:23:34:41 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:34:41 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:34:41 xp XP-64BCE2B1A611 Launch
2013/3/28:23:34:43 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/28:23:34:42 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/28:23:34:42 xp XP-64BCE2B1A611 Launch
2013/3/28:23:34:43 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/28:23:34:49 xp XP-64BCE2B1A611 PageOpen LicenseDialog
2013/3/28:23:34:57 xp XP-64BCE2B1A611 PageOpen ProductInfoDialog
2013/3/28:23:35:12 xp XP-64BCE2B1A611 PageOpen ProductSelectionDialog2
2013/3/28:23:35:33 xp XP-64BCE2B1A611 PageOpen FullProgressDialog
2013/3/28:23:35:33 xp XP-64BCE2B1A611 Installing Autodesk® Backburner 2013: E:\Softwares\00 Autodesk\Autodesk Maya 2013 x64\Autodesk Maya 2013 x64\x64\BackBurner\BackburnerCIF.exe
2013/3/28:23:53:03 xp XP-64BCE2B1A611 Install Autodesk® Backburner 2013 Failed Failure is ignored, Result=-1073741515
2013/3/28:23:53:03 xp XP-64BCE2B1A611 PageOpen InstallCompleteDialog
2013/3/28:23:54:54 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/29:00:00:36 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/29:00:00:36 xp XP-64BCE2B1A611 Launch
2013/3/29:00:00:38 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/29:00:00:37 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/29:00:00:37 xp XP-64BCE2B1A611 Launch
2013/3/29:00:00:38 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/29:00:00:41 xp XP-64BCE2B1A611 PageOpen LicenseDialog
2013/3/29:00:00:44 xp XP-64BCE2B1A611 PageOpen ProductInfoDialog
2013/3/29:00:01:00 xp XP-64BCE2B1A611 PageOpen ProductSelectionDialog2
2013/3/29:00:01:02 xp XP-64BCE2B1A611 PageOpen FullProgressDialog
2013/3/29:00:01:02 xp XP-64BCE2B1A611 Installing Autodesk® Backburner 2013: E:\Softwares\00 Autodesk\Autodesk Maya 2013 x64\Autodesk Maya 2013 x64\x64\BackBurner\BackburnerCIF.exe
2013/3/29:00:03:39 xp XP-64BCE2B1A611 Install Autodesk® Backburner 2013 Failed Failure is ignored, Result=-1073741515
2013/3/29:00:03:39 xp XP-64BCE2B1A611 PageOpen InstallCompleteDialog
2013/3/29:00:03:42 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/29:00:05:46 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/29:00:05:46 xp XP-64BCE2B1A611 Launch
2013/3/29:00:05:49 xp XP-64BCE2B1A611 === Setup ended ===
2013/3/29:00:05:47 xp XP-64BCE2B1A611 === Setup started on XP-64BCE2B1A611 by xp ===
2013/3/29:00:05:47 xp XP-64BCE2B1A611 Launch
2013/3/29:00:05:48 xp XP-64BCE2B1A611 PageOpen LaunchDialog
2013/3/29:00:05:49 xp XP-64BCE2B1A611 PageOpen LicenseDialog
2013/3/29:00:05:52 xp XP-64BCE2B1A611 PageOpen ProductInfoDialog
2013/3/29:00:06:00 xp XP-64BCE2B1A611 PageOpen ProductSelectionDialog2
2013/3/29:00:06:02 xp XP-64BCE2B1A611 PageOpen FullProgressDialog
2013/3/29:00:06:02 xp XP-64BCE2B1A611 Installing Autodesk® Backburner 2013: E:\Softwares\00 Autodesk\Autodesk Maya 2013 x64\Autodesk Maya 2013 x64\x64\BackBurner\BackburnerCIF.exe
2013/3/29:00:06:04 xp XP-64BCE2B1A611 Install Autodesk® Backburner 2013 Failed Failure is ignored, Result=-1073741515
-------------------
From what I can tell, it's just the Backburnercif.exe malfunctioning. What I don't know is how to fix it, and I would also like to know why there are only the two options to install. I tried to enter the "x86" folder and manually installed Backburner using the Windows installer file, but the Autodesk setup still failed. Hopefully someone here can shed some light on this problem (which I'm sure is pretty easy to resolve but a tech noobie like me can't figure out how to)
Need help in your post? Mention me with @TravisNave
