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Maya 2012 registration problems

5 REPLIES 5
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Message 1 of 6
bkitching
1568 Views, 5 Replies

Maya 2012 registration problems

Hi everyone,

 

I have a strange issue with Maya 2012 when it comes to registering the SLM copy I get an error message stating that the product key and serial number do not match. I believe this is happening because the customer initially entered a product key for the entertainment creation suite not maya.

 

I need to resolve this issue, I have tried unistalling Maya using these instructions:

 

adlmreg –u S 2011.0.0.F adlmreg –u N 2011.0.0.F

Uninstall Maya on Mac OS X
To uninstall Maya on Mac OS X 1 Navigate to the Maya directory (by default,
/Applications/Autodesk/maya2011/).
2 Drag the maya2011 application to the trash.
3 Open a Terminal window and execute the following commands, where is your product key.

 

I have also tried completely deleting the .pit file from here:

 

"/Library/Application Support/Autodesk/Adlm/PIT"

 

Upon re-installing Maya I get the same error message.

 

The machine is a mac pro running snow leopard 10.6.7

 

Can anyone help me to resolve this without re-installing the entire machine.

 

Thanks

 

Ben

5 REPLIES 5
Message 2 of 6
hashim.mundol
in reply to: bkitching

please try this

 

uninstall Maya

delete following files manually

/Library/Application Support/Autodesk/Adlm/.config/*.pit

/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data

/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data_backup.001

 

Install Maya

 


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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 6
bkitching
in reply to: hashim.mundol

Thanks for the reply,

 

We have tried removing the files you mentioned but upon re-installing Maya the registration page still identifies it as an entertainment creation suite.

 

Maya is the only piece of Autodesk software on the machine so I'm quite happy to remove all traces of anything to do with Autodesk before trying a re-install. 

 

Are there any other files I can try removing, thanks.

 

Ben

Message 4 of 6
avto
in reply to: bkitching

Since you have only Maya installed from Autodesk products, I would suggest deleting the following:

 

/Applications/Autodesk

/Library/Autodesk

/Library/Application Support/Autodesk

/Library/Preferences/FLEXnet Publisher/FLEXnet

 

After deleting above mentioned folders you need to also empty Trash.  Then start installing Maya 2012 with product key 657D1.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Message 5 of 6
bkitching
in reply to: avto

Thanks Avto,

 

I actually managed to arrive at the same solution by monitoring changes to my file system during a clean install of Maya.

 

For those finding this in the future though this is the solution that worked.

 

Thanks again.

 

Ben

Message 6 of 6
avto
in reply to: bkitching

You are welcome Ben.

Thanks for marking my suggestion as the solution for this issue.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.

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