Go to Page 6 of this post. Basically, you need to delete the Maya folder in the Applications and a couple of other extra folders. Then re-install the software....
Please go to page 6 for this topic and read my post number 59 with answer to your post. In my answer I wrote you that your solution did not work.
I'm at my wits end! I think I've spent over 8 hours reading the forums and trying different things. I'm on Mac OS X and my language is set to English, but this solution of deleting the two folders and then re-installing Maya as a trial did not work for me. I am still getting the "error 20" message when I run the application.
One thing that might help is if you could explain how to completely uninstall Maya. I'm wondering if there's a file or directory someplace that I'm not deleting before I do a re-install. I have just been deleting the Autodesk folder in Applications. Do I need to delete anything else before trying to re-install? I've included the text from two of the log files below, in case that helps.
Any help you can provide would be much appreciated!
nicolesmac:tmp nicoley$ more MayaLicense.log
:====== BEGIN MAYA LICENSE DIAGNOSTICS Sun Apr 3 15:00:32 2011 ======
623848 ::: 2
623801 ::: m2010.015 mac32, built Mar 19 2010 03:58:45
623802 ::: links in AdLM but not Flint
623833 ::: 'adlm'
623858 ::: 'en_US'
623824 ::: MAYA_LICENSE_METHOD 'standalone'
623823 ::: MAYA_LICENSE 'unlimited'
623826 ::: MAYA_ALT_EN
623830 ::: MAYA_LOCATION '/Applications/Autodesk/maya2011/Maya.app/Contents
623866 ::: '/Applications/Autodesk/maya2011/Maya.app/Contents
623846 ::: AdLM 188.8.131.52 (D034) mac32
623807 ::: standalone MU 657C1 2011.0.0.F
623109 --- MU 657C1 2011.0.0.F 20
623837 ::: 0
623834 ::: 0
====== END MAYA LICENSE DIAGNOSTICS Sun Apr 3 15:00:32 2011 ======
nicolesmac:tmp nicoley$ more Adlm.log
654 2011/04/03 15:00:21 Reason=Fatal error
654 2011/04/03 15:00:21 ComputerName= NicolesMac
654 2011/04/03 15:00:21 OS= Mac OS X 10.6.7 (10J869)
654 2011/04/03 15:00:21 File=AdlmIntSATSLicense.cpp,Line=364
654 2011/04/03 15:00:21 VendorID=2 [ADLMACT]
654 2011/04/03 15:00:21 VendorError=101 [The license cannot be accessed/loaded/opened]
My Maya 2011 license stopped working suddenly and I got the same error 20. Tried to uninstall and reinstall as a trial several times and still got the error. I'm using English so that wasn't the issue. Even tried installing Maya 2012 and still had the problem.
This solved the problem for me:
1. Open the file ~/Library/Preferences/Autodesk/maya/2011-x64/Maya.
2. Add these lines to the file:
MAYA_LOCATION = /Applications/Autodesk/maya2011/Maya.app/Contents MAYA_LICENSE_METHOD = Standalone MAYA_LICENSE = Unlimited
3. Save it and start Maya.
Hope that helps!
Hello Guys!!! I have a problem with sturting Maya on Mac! it says:
A license related problem has occured
Can someone help me please? I checked up many sites and forums but I couldn't find any solution...please help me!!!!!
I FINALLY FOUND A SOLUTION to fixing the error "License was not obtained
Tried Maya 2011 (657C1 2011.0.0.F), error 20" and I thought I would share.
I have been trying to solve this for two weeks straight, looking through all the forums, and going back and forth with Autodesk, all to no avail. Finally, I found a solution. Here it is.
You need delete the file Maya.env which can be found below. This file is corrupt and is preventing you from booting up Maya. Even after you have uninstalled the software, it will still remain there, that is why uninstalling and reinstalling didn't work. You have delete this Maya.env file and when you start up maya again, it will generat a new Maya.env and then it should work.
home user folder (not the hard drive) > Library > Preferences > Autodesk > maya > 2012 -x64 > Maya.env
If you need any help, feel free to email me directly at Johnnythaitran@gmail.com because I went to highs and lows to find a solution and I would want the same done for me. I hope this message finds you if you are looking for a solution.
This same problem crept up all of the sudden after I had a hard drive die on me. I had just done a batch render that took a couple of days and noticed an error on one of the render layers, so I opened Maya to fix and it gave me this error. I've reinstalled the software, downloaded the latest service pack, I've deleted things from the library etc but no luck. I'm on a Mac, osx 10.8.5. Any help would be appreciated.