Installation & Licensing

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3dpete
Posts: 15
Registered: ‎08-21-2007
Message 1 of 13 (522 Views)
Accepted Solution

Max crash on opening - Error loading upiconfig.xml

522 Views, 12 Replies
01-17-2014 02:06 PM

I recently got a blue screen "Bad Pool Header" (win7) error, the system appears to be fine now but ever since Max will not open.  The dump data shows "Error loading upiconfig.xml".  I Did a complete reinstall of Max but that did not fix the problem.  I'm at a loss as to how to approach this.   Attached is the crash data.

Thanks,

Pete

SOLUTION:  I needed to do a complete clean uninstall and reinstall of 3dsMax and clean out the registry files using these Autodesk instructions:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

 

All is OK now

*Expert Elite*
DarrenP
Posts: 7,577
Registered: ‎09-13-2007
Message 2 of 13 (520 Views)

Re: Max crash on opening - Error loading upiconfig.xml

01-17-2014 02:11 PM in reply to: 3dpete

are you sure the blue screen error is fixed? i wouldn't ignore them

blue screens are usually caused by faulty hardware or a driver problem

http://www.pcworld.com/article/2026248/can-a-bsod-hurt-my-computer-.html

Contributor
3dpete
Posts: 15
Registered: ‎08-21-2007
Message 3 of 13 (512 Views)

Re: Max crash on opening - Error loading upiconfig.xml

01-17-2014 02:22 PM in reply to: 3dpete

I checked all hardware and no problems were detected. The first reboot after the BSoD things were messed up, my RAM was full though nothing was running.  I shut doiwn, unplugged the system from the wall, rebooted, checked everything and the hardware all seems to be fine.  But for some reason this "upiconfig.xml" file for max is missing?  I cant seem to find any info on this file or how to restore it.  There is also very little info on "Bad Pool Header" BSoD

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DarrenP
Posts: 7,577
Registered: ‎09-13-2007
Message 4 of 13 (504 Views)

Re: Max crash on opening - Error loading upiconfig.xml

01-17-2014 02:32 PM in reply to: 3dpete
Contributor
3dpete
Posts: 15
Registered: ‎08-21-2007
Message 5 of 13 (468 Views)

Re: Max crash on opening - Error loading upiconfig.xml

01-17-2014 05:27 PM in reply to: 3dpete

I un- and reinstalled Max, and am now back to just the same original crash and dumpdata

Contributor
3dpete
Posts: 15
Registered: ‎08-21-2007
Message 6 of 13 (421 Views)

Re: Max crash on opening - Error loading restore

01-20-2014 11:54 AM in reply to: DarrenP

I ran a restore point to a week prior to the problem with no luck.  My reseller thinks the problem may be graphics card related?  I have the most current driver in it.

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DarrenP
Posts: 7,577
Registered: ‎09-13-2007
Message 7 of 13 (412 Views)

Re: Max crash on opening - Error loading restore

01-20-2014 01:18 PM in reply to: 3dpete

try changing the graphics mode

start>all programs>autodesk> 3ds Max>change graphics mode

change it to legacy Direct3d

 

Contributor
3dpete
Posts: 15
Registered: ‎08-21-2007
Message 8 of 13 (407 Views)

Re: Max crash on opening - Error loading restore

01-20-2014 01:44 PM in reply to: DarrenP

Just tried switching to Legacy3D, did not work.  Right after launch it errors saying "an error ocurred, the aplication will close....."

Thanks for trying, any other suggestions?

Contributor
3dpete
Posts: 15
Registered: ‎08-21-2007
Message 9 of 13 (406 Views)

Re: Max crash on opening - Error loading restore

01-20-2014 01:50 PM in reply to: 3dpete

It was also suggested I try opening windows in VGA mode to test the graphics cards but Max still failed to launch.

*Expert Elite*
DarrenP
Posts: 7,577
Registered: ‎09-13-2007
Message 10 of 13 (400 Views)

Re: Max crash on opening - Error loading restore

01-20-2014 01:59 PM in reply to: 3dpete

no i have no other suggestions right now

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