Materials library wont install but everything else will

[Anonymous]

I have tried downloading the link from the virtual agent and it still didnt work... any ideas??

2014/2/5:10:55:37 Jenna JENNA-PC === Setup started on JENNA-PC by Jenna ===
2014/2/5:10:55:37 Jenna JENNA-PC Path_Length: 149
2014/2/5:10:55:37 Jenna JENNA-PC Current Directory C:\Autodesk\Autodesk_Revit_2014_English_Win_32-64bit_wi_en-US
2014/2/5:10:55:37 Jenna JENNA-PC Launch
2014/2/5:10:55:37 Jenna JENNA-PC CommandLine /URL "http://trial2.autodesk.com/SWDLDNET3/2014/RVT/WI/Autodesk_Revit_2014_English_Win_32-64bit_wi_en-US_S... /akamai  
2014/2/5:10:55:37 Jenna JENNA-PC Path_Length: 149
2014/2/5:10:55:37 Jenna JENNA-PC Current Directory C:\Users\Jenna\AppData\Local\Temp\_AI8AB7.tmp
2014/2/5:10:55:48 Jenna JENNA-PC === Setup ended ===

2014/2/5:10:55:43 Jenna JENNA-PC === Setup started on JENNA-PC by Jenna ===
2014/2/5:10:55:43 Jenna JENNA-PC Path_Length: 149
2014/2/5:10:55:43 Jenna JENNA-PC Current Directory C:\Users\Jenna\AppData\Local\Temp\_AI8AB7.tmp
2014/2/5:10:55:43 Jenna JENNA-PC Launch
2014/2/5:10:55:44 Jenna JENNA-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/RVT/WI/{463919AA-242C-48FF-826E-75B97428E2E5}/SETUP_x64.ta...
2014/2/5:10:55:45 Jenna JENNA-PC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomCallbackRevitOSVersionCheck CB_SOURCE=C:\Users\Jenna\AppData\Local\Temp\_AI8AB7.tmp\Setup\RevitSetup.dll
2014/2/5:10:55:45 Jenna JENNA-PC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/2/5:10:55:46 Jenna JENNA-PC PageOpen LaunchDialog  
2014/2/5:10:55:52 Jenna JENNA-PC PageOpen LicenseDialog  
2014/2/5:10:55:55 Jenna JENNA-PC PageOpen ProductInfoDialog  
2014/2/5:10:56:49 Jenna JENNA-PC PageOpen ProductSelectionDialog2  
2014/2/5:10:56:54 Jenna JENNA-PC PageOpen FullProgressDialog  
2014/2/5:10:56:55 Jenna JENNA-PC Download Play CMILM2014 http://trial2.autodesk.com/SWDLDNET3/2014/RVT/WI/{463919AA-242C-48FF-826E-75B97428E2E5}/CMILM2014.ta...
2014/2/5:11:00:54 Jenna JENNA-PC Download Aborted CMILM2014 http://trial2.autodesk.com/SWDLDNET3/2014/RVT/WI/{463919AA-242C-48FF-826E-75B97428E2E5}/CMILM2014.ta...
2014/2/5:11:00:54 Jenna JENNA-PC Install Autodesk Material Library 2014 - Medium Image Library Failed Download Failed, Installation aborted, Result=1603

[asburyj]

Can you try running the medium image library by itself ? You can find it in the install msi in folder you are running the install from in  Content\ADSKMaterials\2014\ILM the msi is called MediumImageLibrary2014.msi. IF you don't already have a content library installed it may ask you do do that first. You can find that installer in Content\ADSKMaterials\2014\CM it's called MaterialLibrary2014.msi. 

[Anonymous]

This is what happened when I tried to install the medium image library. see
screenshot. I installed the content library successfully.


Any thoughts??

Thanks,

Jenna Neubauer

[asburyj]

hmm I am not seeing an attachment?

[Anonymous]

opps... here it is.

Thanks!

[asburyj]

Does the cab file in that error exist? Is so you might want to check the permissions and ensure you have access. Additionally make sure you have disabled any antivirus software incase the AV is seeing that as a file to block. 

[Anonymous]

The cab file did not exist in the folder we were trying to install it from.

Jenna Neubauer

[asburyj]

Sounds like you download is missing components. I would suggest deleting the installer have and then re-download the full installer. Go ahead and try the virtual agent since it appears you had trouble with the download before. 

1.       Go to http://www.autodesk.com

2.       Click on Contact Us 

3.       Click on Customer Service 

4.       Click on Virtual Agent “Ask”

5.       Once the Virtual Agent opens: 

Select the 2nd Choice "Download Links "

Select your product

You are now presented with the choice to download your software.