Installation & Licensing

Installation & Licensing

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kevintmcnally
Posts: 2
Registered: ‎02-25-2014
Message 1 of 4 (292 Views)

LTU: Invalid Serial Number

292 Views, 3 Replies
02-25-2014 01:49 PM

I am trying to transfer a stand-alone license from one office computer to another and the License Transfer Utility keeps coming up with this message: "The serial number you entered is not valid. It either is not an AutoDesk serial number or it has been compromised." Any suggestions for how to solve the issue and transfer the liscense to a new computer?

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pendean
Posts: 22,231
Registered: ‎11-06-2003
Message 2 of 4 (284 Views)

Re: LTU: Invalid Serial Number

02-25-2014 02:35 PM in reply to: kevintmcnally
Which program?
Where are you getting the serial number from?
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New Member
kevintmcnally
Posts: 2
Registered: ‎02-25-2014
Message 3 of 4 (283 Views)

Re: LTU: Invalid Serial Number

02-25-2014 02:38 PM in reply to: pendean

Sorry, it's AutoCAD Architectural 2012. The serial number auto enters when I open the LTU to begin the license transfer

Community Manager
jessica.t
Posts: 1,423
Registered: ‎02-28-2012
Message 4 of 4 (272 Views)

Re: LTU: Invalid Serial Number

02-25-2014 03:38 PM in reply to: kevintmcnally

Hello Kevin,

 

Typically when you receive that type of error that means that the license you are trying to transfer has either been upgraded or returned. I tried looking up your information in our system by your email address but didn't find any serial numbers under your name. I suggest that you contact the Activation and Registration department directly through our Contact Us page to check the status of your license. Select your issue, topic, and then "I still need help" to pull up the associated chat options. If you have any other questions please let us know. Thank you!



Jessica Thrasher
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