Installation & Licensing

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Community Manager
philip.s
Posts: 2,610
Registered: ‎09-27-2011
Message 31 of 38 (161 Views)

Re: Login problem with the education site

04-02-2014 03:09 PM in reply to: shjacobsen

Hello @shjacobsen!

 

Are you still experiencing this issue? Hoping that this may have been a temporary glitch but if so can you please reply with a screen shot of what you're seeing? 



Philip Schmelzer
Member
shjacobsen
Posts: 3
Registered: ‎03-28-2014
Message 32 of 38 (154 Views)

Re: Login problem with the education site

04-02-2014 08:55 PM in reply to: philip.s

Thanks for the reply. I am still haveing the problem. I am not sure that it is a problem with the website but rather an issue with my browser or computer. In either case I can't seem to solve the problem, and I am hoping that you (or someone) can help direct me to a solution. I have attached the a screen shot for reference. The highlighted section is the part I am having issues with. No matter how many times, or different ways I click that link nothing happens. In the past I can't remember exactly how it worked but I think username/password fields open up below the link, or maybe a pop-up window. In any case none of this is happening. Any help would be fantastic. 

Customer Service
joane.bonghanoy
Posts: 812
Registered: ‎06-06-2011
Message 33 of 38 (145 Views)

Re: Login problem with the education site

04-02-2014 09:57 PM in reply to: shjacobsen

Hi Scott,

 

I tried logging into the EDU site on my end using a couple of log in details and it was working fine, log in was successful. I used both Google Chrome and IE9. What browser did you use? Do try using other browsers and prior to logging in, please clear cache and delete cookies.

 

Reply back to the post if you still have the same error and authorize me to reset the password so I can log in and troubleshoot further. 



Joane Bonghanoy
Member
shjacobsen
Posts: 3
Registered: ‎03-28-2014
Message 34 of 38 (140 Views)

Re: Login problem with the education site

04-02-2014 10:10 PM in reply to: joane.bonghanoy

Thanks for working on this. I have tired 3 different browsers (IE, Chrome, & Firefox), I have cleared my cookies, I have updated my java and flash, I have reset my browsers settings, I have restarted my computer, and I have tried right clicking and opening the link in another tab or window. None of these efforts have solved the problem. You are welcome to reset my passoword if needed. 

Customer Service
joane.bonghanoy
Posts: 812
Registered: ‎06-06-2011
Message 35 of 38 (136 Views)

Re: Login problem with the education site

04-02-2014 11:40 PM in reply to: shjacobsen

Scott,

 

I reset your password ( I sent the password via Private Message) and I was able to log in successfully. See screenshot attached. 



Joane Bonghanoy
New Member
stoney153
Posts: 1
Registered: ‎07-07-2014
Message 36 of 38 (88 Views)

Re: Login problem with the education site

07-07-2014 02:38 PM in reply to: joane.bonghanoy

I've had the same issue. It turns out after logging in you can click a link at the bottom of the page: 'How to download' then click on 'I need assistance' - 'Download/install issue' - 'Chat'. Then close the chat and press 'Back' in the browser. Suddenly you're signed in and ready to download the software.

 

No idea why this happens - but this trick seems to work.

New Member
rafael_dangelo
Posts: 1
Registered: ‎10-06-2013
Message 37 of 38 (34 Views)

Re: Login problem with the education site

09-11-2014 05:58 PM in reply to: joane.bonghanoy

Hello, i'm having this problem also.I don't know how to proceed. I would like to download autocad civil 3d. I need help.

 

Thank you

Customer Service
joane.bonghanoy
Posts: 812
Registered: ‎06-06-2011
Message 38 of 38 (25 Views)

Re: Login problem with the education site

09-11-2014 09:04 PM in reply to: rafael_dangelo

Hi Rafael,

 

Have you tried using other browsers when trying to log in to the EDU Site? Any other specific error message when trying to log in? Upon reply, auhtorize me to reset the password in case I need to log in and troubleshoot further. 



Joane Bonghanoy
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