Installation & Licensing

Installation & Licensing

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Registered: ‎04-27-2014
Post 1 of 2

Loaded Autocad 2013 on a new computer: error message

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04-27-2014 11:33 AM

I am a student and have a copy I purchased from school.  I loaded this software on my Laptop but now I want to put it on a new desktop that I built.  I think the problem is that its a one computer license copy, but I am not sure. Please help me I need this software for school.

error message "The serial number you entered is not valid. Try again. (1)" Autocad licensing

Customer Service
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Registered: ‎06-06-2011
Post 2 of 2

Re: Loaded Autocad 2013 on a new computer: error message

04-27-2014 07:16 PM in reply to: bjohnsto

Hi Brian,


Using the email address on file, the only 2013 Serial Number I saw is Autodesk AutoCAD Design Suite Ultimate 2013. Note that changes were made and if you are downloading from the Education Community site, you will be provided a unique Serial Number and it starts with 900-xxxxxxxx. I am not seeing such Serial Number under your account. 


If you just  recently downloaded it, please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the Serial Number so I can check further. 

Joane Bonghanoy
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