Installation & Licensing

Installation & Licensing

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Accepted Solution

LMTOOLS Does Not See All Licenses In File

256 Views, 5 Replies
07-01-2013 01:10 PM

Only 1 user at a time is able to use NavisWorks 2014, although we have two licenses.

 

When I upload our license file at www.licenseparser.com I can see two seats.  Each has its own unique serial number (removed here for privacy):

 

 

Package Increments Matched

Seats Feature Feature Code Serial Number Issue Date Expiration

1Subscription Package: Autodesk NavisWorks Manage .167600NAVMAN_F*PastFuture
 Autodesk Navisworks Manage 201486166NAVMAN_2014_0F 
 Autodesk Navisworks Manage 201386022NAVMAN_2013_0F 
 Autodesk Navisworks Manage 201285839NAVMAN_2012_0F 
 Autodesk Navisworks Manage 201185600NAVMAN_2011_0F 
1Subscription Package: Autodesk NavisWorks Manage .167600NAVMAN_F*PastFuture
 Autodesk Navisworks Manage 201486166NAVMAN_2014_0F 
 Autodesk Navisworks Manage 201386022NAVMAN_2013_0F 
 Autodesk Navisworks Manage 201285839NAVMAN_2012_0F 
 Autodesk Navisworks Manage 201185600NAVMAN_2011_0F 

 

 

However, LMTOOLS does not appear to agree with that analysis.  Even after re-reading the license file and restarting services I still see the same thing

 

 

SERVER01: license server UP (MASTER) v11.5

Vendor daemon status (on SERVER01):

adskflex: UP v11.5

Feature usage info:

Users of 67600NAVMAN_F: (Total of 1 license issued; Total of 0 licenses in use)

Users of 86166NAVMAN_2014_0F: (Total of 1 license issued; Total of 0 licenses in use)

Users of 86022NAVMAN_2013_0F: (Total of 1 license issued; Total of 0 licenses in use)

Users of 85839NAVMAN_2012_0F: (Total of 1 license issued; Total of 0 licenses in use)

Users of 85600NAVMAN_2011_0F: (Total of 1 license issued; Total of 0 licenses in use)

 

 

Where do I go from here?  Thanks in advance for your help!

Happy to report that this is resolved.  AutoDesk provided a working license file.  Here is the LMTOOLS output now:

 

SERVER01: license server UP (MASTER) v11.5

Vendor daemon status (on SERVER01):

adskflex: UP v11.5
Feature usage info:

Users of 67600NAVMAN_F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 71400NAVMAN_2010_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 86166NAVMAN_2014_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 86022NAVMAN_2013_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 85839NAVMAN_2012_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 85600NAVMAN_2011_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

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Re: LMTOOLS Does Not See All Licenses In File

07-01-2013 01:34 PM in reply to: fëanor

were both licenses generated the same day?

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Re: LMTOOLS Does Not See All Licenses In File

07-01-2013 01:35 PM in reply to: DarrenP

the license parser should tell you that

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Re: LMTOOLS Does Not See All Licenses In File

07-01-2013 03:24 PM in reply to: DarrenP

Yep they were both generated the same day.  Through what witchcraft/wizardry did you know that?

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Re: LMTOOLS Does Not See All Licenses In File

07-02-2013 09:21 AM in reply to: fëanor

I suspect not, since the status enquiry only shows one is available instead of 2.  You might need to get both seats regenerated and combined back into one file. 

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Re: LMTOOLS Does Not See All Licenses In File

07-09-2013 03:53 PM in reply to: TravisNave

Happy to report that this is resolved.  AutoDesk provided a working license file.  Here is the LMTOOLS output now:

 

SERVER01: license server UP (MASTER) v11.5

Vendor daemon status (on SERVER01):

adskflex: UP v11.5
Feature usage info:

Users of 67600NAVMAN_F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 71400NAVMAN_2010_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 86166NAVMAN_2014_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 86022NAVMAN_2013_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 85839NAVMAN_2012_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

Users of 85600NAVMAN_2011_0F: (Total of 2 licenses issued; Total of 0 licenses in use)

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