Installation & Licensing

Installation & Licensing

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Active Member
ccecen
Posts: 8
Registered: ‎08-19-2013
Message 1 of 16 (745 Views)

Licensing Error[-5.412.0]

745 Views, 15 Replies
08-19-2013 07:16 AM

 

Dear Friends,

 

Autodesk gave us “Education Master Suite 2014 “ for academic usage. As you can see on attached pic  “Education Master Suite 2014 “ is already activated on our licensing web site. I received a license file for this product and installed it on our license server. And “Autodesk Simulation CFD 2014 (English) 64-Bit “ seems like it is included in the package. But when we install and run the program I became license error “ Error[-5.412.0] “. It acts like the program is not included in the “Education Master Suite 2014 “ package. But it is. Or it should be. May be the program is forgatten to be added in the license file. The other programs from the same package works fine. Do you have any idea what could be the reason for that?

 

Thank you & best regards

Cuneyt Cecen

Product Support
wildej
Posts: 885
Registered: ‎08-25-2011
Message 2 of 16 (708 Views)

Re: Licensing Error[-5.412.0]

09-03-2013 08:31 AM in reply to: ccecen

Hi,

 

I think the best thing to do would be to get in touch with the team here, they should be able to assist you with the licence.

 

Kind regards,

Jon



Jon Wilde
Active Member
ccecen
Posts: 8
Registered: ‎08-19-2013
Message 3 of 16 (704 Views)

Re: Licensing Error[-5.412.0]

09-03-2013 08:49 AM in reply to: ccecen

Dear Jon,

 

I already try that link. The guys up there couldn't solve my issue :smileysad:  

 

They redirect me to the discussion groups... 

 

Thanks

Cuneyt

Product Support
wildej
Posts: 885
Registered: ‎08-25-2011
Message 4 of 16 (701 Views)

Re: Licensing Error[-5.412.0]

09-03-2013 08:56 AM in reply to: ccecen

That is a surprise. Do you get any other text with the error or just a number?

 

Kind regards,

Jon



Jon Wilde
Active Member
ccecen
Posts: 8
Registered: ‎08-19-2013
Message 5 of 16 (690 Views)

Re: Licensing Error[-5.412.0]

09-03-2013 11:14 PM in reply to: ccecen

 

Dear Jon,

 

I’m sure that I installed the license file corectly on our license server.

The other programs from the same package works but “Autodesk Simulation CFD 2014” program doesn’t.

I get the this error lines on log file :

-----------------------------------------------------------------------------------------------------

4668 2013/08/16 16:05:09 Reason=Fatal error

4668 2013/08/16 16:05:09 ComputerName=ABSTNCCECE8

4668 2013/08/16 16:05:09 OS=6.2.9200.

4668 2013/08/16 16:05:09 File=AdlmIntNWFBLicense.cpp,Line=782

4668 2013/08/16 16:05:09 VendorID=3 [FLEXLM-NW]

4668 2013/08/16 16:05:09 VendorError=-5 [No such feature exists.]

4668 2013/08/16 16:05:09 FLEXLM-NW=v11.11.0.0 build 106800 x64_n6

4668 2013/08/16 16:05:12 Reason=Fatal error

4668 2013/08/16 16:05:12 ComputerName=ABSTNCCECE8

4668 2013/08/16 16:05:12 OS=6.2.9200.

4668 2013/08/16 16:05:12 File=AdlmIntNWFBLicense.cpp,Line=765

4668 2013/08/16 16:05:12 AdlmIntError=20 [License check out failed]

-------------------------------------------------------------------------------------------------------

It seems like right license codes for “Autodesk Simulation CFD 2014” are not included in the license file.

 

Below you can see our license package coverage (I removed the serials). As you can see package is already activated.

 

Education Master Suite 2014 Autodesk 3ds Max Design 2014 (English) 64-Bit
Autodesk Alias Design 2014 (English) 32-Bit
Autodesk Alias Design 2014 (English) 64-Bit
Autodesk Alias Design 2014 (English) Mac OS X
Autodesk AutoCAD 2014 (English) 32-Bit
Autodesk AutoCAD 2014 (English) 64-Bit
Autodesk AutoCAD Architecture 2014 (English) 32-Bit
Autodesk AutoCAD Architecture 2014 (English) 64-Bit
Autodesk AutoCAD Civil 3D 2014 (English) 64-Bit
Autodesk AutoCAD Electrical 2014 (English) 32-Bit
Autodesk AutoCAD Electrical 2014 (English) 64-Bit
Autodesk AutoCAD Map 3D 2014 (English) 32-Bit
Autodesk AutoCAD Map 3D 2014 (English) 64-Bit
Autodesk AutoCAD Mechanical 2014 (English) 32-Bit
Autodesk AutoCAD Mechanical 2014 (English) 64-Bit
Autodesk AutoCAD MEP 2014 (English) 32-Bit
Autodesk AutoCAD MEP 2014 (English) 64-Bit
Autodesk AutoCAD Plant 3D 2014 (English) 32-Bit
Autodesk AutoCAD Plant 3D 2014 (English) 64-Bit
Autodesk AutoCAD Raster Design 2014 (English) 32-Bit
Autodesk AutoCAD Raster Design 2014 (English) 64-Bit
Autodesk AutoCAD Structural Detailing 2014 (English) 32-Bit
Autodesk AutoCAD Structural Detailing 2014 (English) 64-Bit
Autodesk AutoCAD Utility Design 2014 (English) 32-Bit
Autodesk AutoCAD Utility Design 2014 (English) 64-Bit
Autodesk InfraWorks 2014 (English) 64-Bit
Autodesk Inventor Professional 2014 (English) 32-Bit
Autodesk Inventor Professional 2014 (English) 64-Bit
Autodesk Mudbox 2014 (English) 64-bit
Autodesk Mudbox 2014 (English) Mac OS X
Autodesk Navisworks Manage 2014 (English) 32/64-Bit
Autodesk Revit 2014 (English) 32/64-Bit
Autodesk Robot Structural Analysis Professional 2014 (English) 32/64-Bit
Autodesk Showcase 2014 (English) 32-Bit
Autodesk Showcase 2014 (English) 64-Bit
Autodesk Simulation CFD 2014 (English) 64-Bit
Autodesk Simulation Mechanical 2014 (English) 32-Bit
Autodesk Simulation Mechanical 2014 (English) 64-Bit
Autodesk Simulation Moldflow Adviser Ultimate 2014 (English) 32-Bit
Autodesk Simulation Moldflow Adviser Ultimate 2014 (English) 64-Bit

 

 

Serial Number         Number of Seats       CSN         Registration Date       Expiration Date

 xxx-xxxxxxxxxxxx         125                               xxxxxx       2013-08-05                    2016-08-04

 

Thanks for your help.

Best Regards

 

Cuneyt

 

Product Support
wildej
Posts: 885
Registered: ‎08-25-2011
Message 6 of 16 (684 Views)

Re: Licensing Error[-5.412.0]

09-04-2013 12:47 AM in reply to: ccecen

Hello,

 

I think the issue might be the licence as you say. CFD is broken into sections, it looks as though you have a solver licence but not interface licence (Design Study Manager).

 

What I suggest we do in the first instance is move this thread to the Installation and Licencing page - if you have no luck there feel free to IM me and I will try to help you further.

 

I hope that is OK.

 

Kind regards,

Jon



Jon Wilde
Active Member
ccecen
Posts: 8
Registered: ‎08-19-2013
Message 7 of 16 (681 Views)

Re: Licensing Error[-5.412.0]

09-04-2013 01:05 AM in reply to: ccecen

Ok Jon,

Thanks for your kind help..

Let's try our change there...

*Expert Elite*
TravisNave
Posts: 10,501
Registered: ‎01-14-2005
Message 8 of 16 (667 Views)

Re: Licensing Error[-5.412.0]

09-04-2013 08:24 AM in reply to: ccecen

The -5 definitely means that it cannot find the product licensed.  If you have a combined license, it can cause it. It can also happen on a corrupted CascadeInfo.cas file.

 

Go to C:\ProgramData\Autodesk\Adlm and rename the CascadeInfo.cas file and try to relaunch the program.  Also post your adlm log file and copy/paste your status enquiry from LMTOOLS as well as the debug.log file from there as well.  Should be defeatable.

Active Member
ccecen
Posts: 8
Registered: ‎08-19-2013
Message 9 of 16 (657 Views)

Re: Licensing Error[-5.412.0]

09-04-2013 08:56 AM in reply to: ccecen

Dear Travis,

 

I already tried to rename cascadeinfo.cas file. It dosen't change anything.

 

Here is our server's status enquiry :
----------------------------------------------------------------------------
License server status: 27002@ABIMSLSNS
License file(s) on ABIMSLSNS: C:\Program Files\Autodesk Network License Manager\License\ABIMSLSNS.lic:

ABIMSLSNS: license server UP (MASTER) v11.4

Vendor daemon status (on ABIMSLSNS):

  adskflex: UP v10.8
Feature usage info:

Users of 85973EMS_2013_0F:  (Total of 125 licenses issued;  Total of 1 license in use)

  "85973EMS_2013_0F" v1.000, vendor: adskflex
  floating license

    n.saatcioglu AMIMDASAATC AMIMDASAATC (v1.0) (ABIMSLSNS/27002 201), start Wed 9/4 14:09

Users of 85926ENCSU_2013_0F:  (Total of 125 licenses issued;  Total of 0 licenses in use)

Users of 85857MAYAMMR1_2013_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 85934SFTIMSIB_2013_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 86043TRTLPB_2013_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 86087ENCSU_2014_0F:  (Total of 125 licenses issued;  Total of 0 licenses in use)

Users of 86058MAYAMMR1_2014_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 86090SFTIMSIB_2014_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 86095TRTLPB_2014_0F:  (Total of 625 licenses issued;  Total of 0 licenses in use)

Users of 86112EMS_2014_0F:  (Total of 125 licenses issued;  Total of 0 licenses in use)
 ----------------------------------------------------------------------------

 
 Debug Log:
--------------------------------------------------------------------------------------------
 14:09:32 (lmgrd) -----------------------------------------------
14:09:32 (lmgrd)   Please Note:
14:09:32 (lmgrd)
14:09:32 (lmgrd)   This log is intended for debug purposes only.
14:09:32 (lmgrd)   In order to capture accurate license
14:09:32 (lmgrd)   usage data into an organized repository,
14:09:32 (lmgrd)   please enable report logging. Use Macrovision's
14:09:32 (lmgrd)   software license administration  solution,
14:09:32 (lmgrd)   FLEXnet Manager, to  readily gain visibility
14:09:32 (lmgrd)   into license usage data and to create
14:09:32 (lmgrd)   insightful reports on critical information like
14:09:32 (lmgrd)   license availability and usage. FLEXnet Manager
14:09:32 (lmgrd)   can be fully automated to run these reports on
14:09:32 (lmgrd)   schedule and can be used to track license
14:09:32 (lmgrd)   servers and usage across a heterogeneous
14:09:32 (lmgrd)   network of servers including Windows NT, Linux
14:09:32 (lmgrd)   and UNIX. Contact Macrovision at
14:09:32 (lmgrd)   www.macrovision.com for more details on how to
14:09:32 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
14:09:32 (lmgrd)   for your enterprise.
14:09:32 (lmgrd)
14:09:32 (lmgrd) -----------------------------------------------
14:09:32 (lmgrd)
14:09:32 (lmgrd)
14:09:32 (lmgrd) pid 5032
14:09:32 (lmgrd) Detecting other license server manager (lmgrd) processes...
14:09:32 (lmgrd) Done rereading
14:09:32 (lmgrd) FLEXnet Licensing (v11.4.0.0 build 31341) started on ABIMSLSNS (IBM PC) (9/4/2013)
14:09:32 (lmgrd) Copyright (c) 1988-2006 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
14:09:32 (lmgrd) US Patents 5,390,297 and 5,671,412.
14:09:32 (lmgrd) World Wide Web:  http://www.macrovision.com
14:09:32 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\License\ABIMSLSNS.lic
14:09:32 (lmgrd) lmgrd tcp-port 27002
14:09:32 (lmgrd) Starting vendor daemons ...
14:09:32 (lmgrd) Starting vendor daemon at port 2080
14:09:32 (lmgrd) Using vendor daemon port 2080 specified in license file
14:09:32 (lmgrd) Started adskflex (pid 5044)
14:09:32 (adskflex) FLEXnet Licensing version v10.8.0 build 18869
14:09:32 (adskflex) lmgrd version 11.4, adskflex version 10.8

14:09:32 (adskflex) Server started on ABIMSLSNS for: 85973EMS_2013_0F
14:09:32 (adskflex) 85926ENCSU_2013_0F 85857MAYAMMR1_2013_0F 85934SFTIMSIB_2013_0F
14:09:32 (adskflex) 86043TRTLPB_2013_0F 86087ENCSU_2014_0F 86058MAYAMMR1_2014_0F
14:09:32 (adskflex) 86090SFTIMSIB_2014_0F 86095TRTLPB_2014_0F 86112EMS_2014_0F
14:09:32 (lmgrd) adskflex using TCP-port 2080
14:09:40 (adskflex) TCP_NODELAY NOT enabled
14:09:40 (adskflex) OUT: "85973EMS_2013_0F" a.k.terlemez@MSL-03 
14:09:48 (adskflex) OUT: "85973EMS_2013_0F" n.saatcioglu@AMIMDASAATC 
14:10:13 (adskflex) OUT: "85973EMS_2013_0F" h.duyar@ASTFDOGUZE 
14:10:24 (adskflex) OUT: "85973EMS_2013_0F" o.guzelci@MSL-01 
14:16:19 (adskflex) OUT: "86112EMS_2014_0F" c.cecen@abstnccece8 
14:18:43 (adskflex) IN: "86112EMS_2014_0F" c.cecen@abstnccece8 
14:45:25 (adskflex) OUT: "85973EMS_2013_0F" meltem.aydin@AYPIDMAYDI 
14:45:39 (adskflex) IN: "85973EMS_2013_0F" meltem.aydin@AYPIDMAYDI 
14:47:23 (adskflex) OUT: "85973EMS_2013_0F" a.ozcan@AYPIDSYASSA 
14:48:30 (adskflex) OUT: "85973EMS_2013_0F" adindar@AMMFDADIND 
14:48:31 (adskflex) OUT: "85973EMS_2013_0F" meltem.aydin@AYPIDMAYDI 
14:50:23 (adskflex) IN: "85973EMS_2013_0F" adindar@AMMFDADIND 
15:46:23 (adskflex) IN: "85973EMS_2013_0F" h.duyar@ASTFDOGUZE 
15:46:56 (adskflex) OUT: "85973EMS_2013_0F" g.arik@AMMFDGARIK1 
15:49:23 (adskflex) IN: "85973EMS_2013_0F" a.ozcan@AYPIDSYASSA 
15:56:31 (adskflex) OUT: "85973EMS_2013_0F" i.tekin@AMMFDITEKI 
16:03:00 (adskflex) IN: "85973EMS_2013_0F" i.tekin@AMMFDITEKI 
16:29:24 (adskflex) OUT: "85973EMS_2013_0F" a.ozcan@AYPIDSYASSA 
16:30:20 (adskflex) IN: "85973EMS_2013_0F" g.arik@AMMFDGARIK1 
16:34:39 (adskflex) IN: "85973EMS_2013_0F" meltem.aydin@AYPIDMAYDI 
17:15:28 (adskflex) IN: "85973EMS_2013_0F" o.guzelci@MSL-01 
17:33:26 (adskflex) IN: "85973EMS_2013_0F" a.ozcan@AYPIDSYASSA 
18:09:55 (adskflex) IN: "85973EMS_2013_0F" a.k.terlemez@MSL-03 
 -----------------------------------------------------------------------------

 
ADLM.LOG:
--------------------------------------------------------
9076 2013/09/04 18:35:37 Reason=Fatal error
9076 2013/09/04 18:35:37 ComputerName=ABSTNCCECE8
9076 2013/09/04 18:35:37 OS=6.2.9200.
9076 2013/09/04 18:35:37 File=AdlmIntNWFBLicense.cpp,Line=782
9076 2013/09/04 18:35:37 VendorID=3 [FLEXLM-NW]
9076 2013/09/04 18:35:37 VendorError=-5 [No such feature exists.]
9076 2013/09/04 18:35:37 FLEXLM-NW=v11.11.0.0 build 106800 x64_n6
9076 2013/09/04 18:35:44 Reason=Fatal error
9076 2013/09/04 18:35:44 ComputerName=ABSTNCCECE8
9076 2013/09/04 18:35:44 OS=6.2.9200.
9076 2013/09/04 18:35:44 File=AdlmIntNWFBLicense.cpp,Line=765
9076 2013/09/04 18:35:44 AdlmIntError=20 [License check out failed]
-------------------------------------------------------------


Thank you
Cuneyt

*Expert Elite*
TravisNave
Posts: 10,501
Registered: ‎01-14-2005
Message 10 of 16 (649 Views)

Re: Licensing Error[-5.412.0]

09-04-2013 09:17 AM in reply to: ccecen

I notice that your adskflex.exe vendor file is a little outdated.  You might consider upgrading it.

 

Are you getting this error on every Simulation you launch?  Or just one machine?

 

Would you be willing to PM me your LIC file?

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