Installation & Licensing

Installation & Licensing

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Customer Service
938 Posts
71 Kudos
Registered: ‎06-06-2011
Post 21 of 52

Re: License Transfer Utility - Export Request Failed

04-14-2013 08:24 PM in reply to: ckteo12

Hi ckteo12,

  

Please Private Message me (click on my joane.bonghanoy profile name, and then "Send this user a Private Message") your Serial Number and Request Code.

 



Joane Bonghanoy
Member
5 Posts
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Registered: ‎11-05-2012
Post 22 of 52

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:04 AM in reply to: joane.bonghanoy
Hi Joane,



Did you received my reply on the serial number and request code sent
yesterday? As I have not receive any reply from you, I am uncertain if
you have received the information I sent via private message to you. For
your advise please. Thanks.



Regards,



Cher Kian



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Community Manager
1,328 Posts
177 Kudos
Registered: ‎09-28-2011
Post 23 of 52

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:29 AM in reply to: ckteo12

hi ckteo12,

 

Joane is not in the office at the moment. If you would like to speed up the process, please forward the mentioned Private Message to me (click on my screenname camilo.lemos and then on Send Private Message).

 

Thank you,

 



Camilo Lemos
Member
5 Posts
0 Kudos
Registered: ‎11-05-2012
Post 24 of 52

Re: License Transfer Utility - Export Request Failed

04-16-2013 02:52 AM in reply to: camilo.lemos

Thanks Camilo, 

 

I have sent you the info to your private message. Thanks.

 

Regards, 

Cher Kian

Community Manager
1,328 Posts
177 Kudos
Registered: ‎09-28-2011
Post 25 of 52

Re: License Transfer Utility - Export Request Failed

04-16-2013 03:37 AM in reply to: ckteo12

Hi Cher Kian,

 

Just replied to your private message,

 

Let me know if you need any more help:smileyhappy:

 

Regards, 

 



Camilo Lemos
Member
5 Posts
0 Kudos
Registered: ‎11-05-2012
Post 26 of 52

Re: License Transfer Utility - Export Request Failed

04-16-2013 09:59 PM in reply to: camilo.lemos

Thanks Camilo.

 

I have sucessfully activated the software. Thanks. 

 

Regards, 

 

Cher Kian

New Member
1 Posts
0 Kudos
Registered: ‎05-06-2013
Post 27 of 52

Re: License Transfer Utility - Export Request Failed

05-06-2013 05:27 AM in reply to: ckteo12

I have same problem with one computer and it gives error number 1 when trying to export both licenses.

 

Problem is with Autodesk 3ds Max 2012 and AutoCAD Revit Architecture Suite 2010

 

Can I have manual deactivation also? Can I sent my license information with private message?

Community Manager
1,328 Posts
177 Kudos
Registered: ‎09-28-2011
Post 28 of 52

Re: License Transfer Utility - Export Request Failed

05-06-2013 06:04 AM in reply to: mika.tiilikka

Hi mika.tiilikka and welcome to the forums,

 

Please, send me your serial numbers via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll have a look at why this is happening.

 

Best regards,



Camilo Lemos
New Member
2 Posts
0 Kudos
Registered: ‎10-26-2013
Post 29 of 52

Re: License Transfer Utility - Export Request Failed

10-27-2013 12:10 AM in reply to: joane.bonghanoy

Hi, I've the similar problem. It said activation limit reached when I try to install my REVIT 2014 student edition on a new computer. I've uninstalled the old one already, but it still don't let me activate the program. Can you help me with that?

Customer Service
6 Posts
2 Kudos
Registered: ‎08-13-2012
Post 30 of 52

Re: License Transfer Utility - Export Request Failed

11-06-2013 02:07 PM in reply to: junxianpoon

Hi Junxian!

 

Are you still having issues activating your student software?

 

Just to explain a little, student software is only allowed one activation and any subsequent activation will produce an activation limit has been reached message. We do understand though that situations occur where reactivation is necessary such as installing it on a new computer due to the old computer having hardware issues or just wanting to upgrade.

 

In order to reactivate please, contact our license assistance team and provide your request code, who will then be able to generate an activation code.

 

Thank you for contributing to our online community!



Mike Beale
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