Installation & Licensing

Installation & Licensing

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Member
4 Posts
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Registered: ‎10-23-2012
Post 1 of 7

License problem. Could not Activate

273 Views, 6 Replies
10-23-2012 06:46 PM

During the activation process, there are error appear.


"Your online activation request has returned an error (0) which is not allowing your request to be processed using our automated systems."

 

 

Customer Service
938 Posts
71 Kudos
Registered: ‎06-06-2011
Post 2 of 7

Re: License problem. Could not Activate

10-23-2012 07:41 PM in reply to: louistang

Hi louistang,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can further check on it.

 

Please also include the Request Code so I can manually generate the Activation Code.



Joane Bonghanoy
Customer Service
938 Posts
71 Kudos
Registered: ‎06-06-2011
Post 3 of 7

Re: License problem. Could not Activate

10-23-2012 10:53 PM in reply to: louistang

H louistang,

 

I noticed that the Serial Number you sent is still the 2011 version however this has already been Upgraded to the 2013 version.

 

Would you rather still continue using the 2011 version instead of the 2013 version?



Joane Bonghanoy
Member
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Registered: ‎10-23-2012
Post 4 of 7

Re: License problem. Could not Activate

10-24-2012 06:46 PM in reply to: joane.bonghanoy

I have try to install the autocad 2013, but the serial number or product key don't match.

 

 

Screen Shot 2012-10-25 at 9.41.43 AM.png

 

Member
4 Posts
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Registered: ‎10-23-2012
Post 5 of 7

Re: License problem. Could not Activate

10-24-2012 06:49 PM in reply to: joane.bonghanoy

The License we buy which is 2011 ver.

So, i can't use 2013 ver, right?

 

I

Customer Service
938 Posts
71 Kudos
Registered: ‎06-06-2011
Post 6 of 7

Re: License problem. Could not Activate

10-24-2012 07:13 PM in reply to: louistang

Hi louistang,

 

If you choose to use the 2013 version, you can definitely use it, in fact we encourage you to use the 2013 version as it is the current and newest version.

 

I will Private Message you the download link for the 2013 version as well as the Serial Number and Product Key.



Joane Bonghanoy
Member
4 Posts
0 Kudos
Registered: ‎10-23-2012
Post 7 of 7

Re: License problem. Could not Activate

10-24-2012 07:17 PM in reply to: joane.bonghanoy

OK.

 

Thank you.

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