License Limit Problem Maya 2015

[kwillmann86]

So I recently upgraded my system and reinstalled windows. But I did so without 'returning' the student license of Maya 2015 that was installed. After reinstalling Maya I was prompted to activate my license but now it thinks that I've already reached the maximum limit of installs (2x, one on my laptop and one of my 'old' desktop setup). Is there any way to return that old license so I can get Maya rolling on my desktop again?

[jessica.t · Accepted solution]

Hi @kwillmann86 and welcome to the Autodesk Community!

Autodesk licenses have two automated activations, after that you will need to contact the Activation and Registration team for a manual activation:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

There you can chat with a live agent or submit an email if all agents are busy. Unfortunately there is no way to erase activations or change a license's activation history. Apologies for any inconvenience. If you have any other questions please let us know. Thank you!