Installation & Licensing

Installation & Licensing

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xybcm8
Posts: 1
Registered: ‎03-21-2012
Message 1 of 2 (1,595 Views)

Licence Export Confirmation :: ERROR= "Export Request Failed"

1595 Views, 1 Replies
04-09-2012 08:31 PM

Hi All,

 

I am trying export a stand alone licence to install on another. When running the Licence Transfer Utility; generating error:

 

Run Licence Transfer Utility

Windows appears with Serial Number of AutoCAD product installed and with "Sign In..." "Close" buttons at bottom right

Click "Sign In..." button

'says connecting'

 

Errors out with following info in Window:

 

Product:

Serial number:

Product key:

Export Request Failed

The serial number you entered is not valid. Try again. (1)

Click the "Try Again" link to resubmit the request.

Try again

Error reference:1

"Print" "Finish" Buttons at bottom right of window

 

 

Any ideas would be greatly appreciated!!

*Expert Elite*
TravisNave
Posts: 10,728
Registered: ‎01-14-2005
Message 2 of 2 (1,577 Views)

Re: Licence Export Confirmation :: ERROR= "Export Request Failed"

04-11-2012 07:18 AM in reply to: xybcm8

If the product is not the current version, has been upgraded, or was under Subscription and is now expired, your serial number will no longer be valid.  If you are under Subscription, you may be able to request a previous use serial number and install your second activation per the EULA.  Your reseller or Autodesk may be able to assist you with this.

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