Installation & Licensing

Installation & Licensing

Reply
New Member
DanB555
Posts: 1
Registered: ‎10-08-2013
Message 1 of 2 (203 Views)

Licence Export Confirmation - AutoCAD Civil3d - Error reference 1

203 Views, 1 Replies
10-08-2013 11:17 PM

I am trying to move the licence from one computer to another, but get an eror when trying to export.

 

The error reads:

 

Licence Export Confirmation

Product: AutoCAD Civil 3D 2013

Serial Number: XXXXXXXXX

Product Key: XXXXX

 

Export request failed

The serial number you entered is not valid.  Try again. (1)

Click the "Try Again" link to resubmit the request

Error reference: 1

 

Hitting try again, does not work. We seem to be in an infinite loop.

 

Any help would be appreciated

 

Product Support
aaronhai
Posts: 252
Registered: ‎03-25-2010
Message 2 of 2 (201 Views)

Re: Licence Export Confirmation - AutoCAD Civil3d - Error reference 1

10-08-2013 11:24 PM in reply to: DanB555

Hi DanB555,

 

Welcome to Autodesk Discussion Group.

Based on the description, the product or the Serial Number may have been upgraded. Please contact Autodesk Registration to verify the correct Serial Number to use.

 

** Follow the on-screen instruction. Select Registration or Activation of a Product, under [What type of License Assistance do you need] drop-down box, fill in your details and type your query under Anything else you want to tell us box. Please let me know if you need further assistance.

 

Thank you.



Aaron Hai
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!