Installation & Licensing

Installation & Licensing

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New Member
Grif888
Posts: 1
Registered: ‎04-10-2012
Message 1 of 13 (835 Views)

Inventor Viewer keeps shuting down.

835 Views, 12 Replies
04-10-2012 07:05 AM

I have recenlty installed the Inventor Viewer 2013. Every time I open a new drawing everything is fine, but when I try to open another drawing the software completly shuts down. Anyone have any answers?

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 2 of 13 (826 Views)

Re: Inventor Viewer keeps shuting down.

04-11-2012 07:46 AM in reply to: Grif888

Make sure you have a capable video card running a certified WHQL driver and that you meet or exceed the minimum requirements for the software. 

New Member
scottmsmith131
Posts: 1
Registered: ‎05-10-2012
Message 3 of 13 (807 Views)

Re: Inventor Viewer keeps shuting down.

05-10-2012 06:24 AM in reply to: TravisNave
I am having the same issue I thought with one user, that is not the case. The issue is accrosss the board.  Installed the viewer on my laptop, found I can open the drawings however, if I have a drawing open then I select a new drawing I have the same issue it crashes the program. If I have two windows open it does not (So if I try to open it on top of another drawing it crashes.)
 
I have verified the Graphics card is compatable, so that is not the isssue. Do you have any other sugestions? Or do I need to roll back to the old version until there is a fix for this isssue?
 
Thank you
Contributor
robbeckley
Posts: 18
Registered: ‎12-06-2006
Message 4 of 13 (769 Views)

Re: Inventor Viewer keeps shuting down.

05-24-2012 01:29 AM in reply to: Grif888

Same problem with my laptop also, Inventor view has been awfull the last 3 releases mostly down to instalition of the .NET, and file association not working.

Rob B.

Win7 64 Pro - Asus P8P67 PRO - i5-2500k CPU O/C@4.5Ghz- OCZ Vertex 2 SSD - 8GB Ram - GTX550 Ti - SpaceExplorer.
New Member
katie.ross
Posts: 2
Registered: ‎05-29-2012
Message 5 of 13 (754 Views)

Re: Inventor Viewer keeps shuting down.

05-29-2012 06:59 AM in reply to: Grif888

Having same issue here across the board.  Hope someone finds a solution soon!

 

New Member
Anderson_K
Posts: 2
Registered: ‎05-31-2012
Message 6 of 13 (736 Views)

Re: Inventor Viewer keeps shuting down.

05-31-2012 04:03 AM in reply to: Grif888

I have the same problem here, in the same way of yours, every time I open a second drawing the Inventor View close without a message or anything. I try to install in diferents machines but the problem apears in all of them.

New Member
mmartin72
Posts: 2
Registered: ‎08-23-2012
Message 7 of 13 (596 Views)

Re: Inventor Viewer keeps shuting down.

08-23-2012 07:49 AM in reply to: Grif888

I have the exact same problem on all PC's in my organization that run Viewer 2013...even the 2 workstations that are running certified hardware/drivers that create the CAD files.  Autodesk desperately needs to resolve this.  I have 30 plus users that really hate me since I installed the new version...

 

When can we expect a service pack for viewer to fix the issue?

New Member
anderson_ks88
Posts: 1
Registered: ‎03-22-2011
Message 8 of 13 (587 Views)

Re: Inventor Viewer keeps shuting down.

08-23-2012 09:21 AM in reply to: Grif888

Hello,

 

After days expecting one resolution of Autodesk I resolved the problem, installing the Inventor (Premium, ultimate) license on the pc I needed the Inventor viewer, this is because the version of Inventor viewer that comes with the license of Inventor (Premium, Ultimate or whatever) works well, so the only thing you need is, Don’t start the Inventor on this machine because your license, only open the drawings with Inventor viewer.

I hope I helped you.

New Member
katie.ross
Posts: 2
Registered: ‎05-29-2012
Message 9 of 13 (583 Views)

Re: Inventor Viewer keeps shuting down.

08-23-2012 09:31 AM in reply to: Grif888

Glad that your solution worked for you but it didn't work for us.  I have Autodesk Premium and still have the issue.

 

Thanks

New Member
mmartin72
Posts: 2
Registered: ‎08-23-2012
Message 10 of 13 (581 Views)

Re: Inventor Viewer keeps shutting down.

08-23-2012 09:34 AM in reply to: Grif888

Agreed.. That solution did not help us.  We have 2 PC's with 2 licensed versions, 1 ultimate and 1 premium - both with certified hardware and drivers.  Same issue in Inventor Viewer 2013 as the Viewer only PC's.  We can open the drawing once, but the second drawing causes the Viewer to crash.

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