Installation & Licensing

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Member
rar78
Posts: 5
Registered: ‎05-16-2012
Message 1 of 9 (1,134 Views)

Inventor Professional 2013 Hangs at Splash Screen

1134 Views, 8 Replies
05-16-2012 08:12 AM

I recently downloaded and installed Inventor Professional 2013 and installed it on my laptop. I start up Inventor, it gets to the splash screen and hangs, leaving my Laptop frozen. Then I have to disconnect power to restart. I have uninstalled and reinstalled, getting the same results. Any ideas here?

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 2 of 9 (1,130 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 08:20 AM in reply to: rar78

Inventor takes a long time to start up, especially on underpowered machines like laptops.  Perhaps you should give it some time to see if it finally launches.  The first launch is especially long as it has to build the local registry and user profile files. 

Member
rar78
Posts: 5
Registered: ‎05-16-2012
Message 3 of 9 (1,124 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 09:51 AM in reply to: rar78

I tried letting it open like that for over an hour. Still hung up on the splash screen. 

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TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 4 of 9 (1,122 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 10:10 AM in reply to: rar78

Check for anything similar to wscommcntr in your task manager processes and kill it.  See if that helps.


For non-license related instances where your Autodesk product starts and hangs, please review this Autodesk KB on the InfoCenter:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15228698&linkID=9240617

Member
rar78
Posts: 5
Registered: ‎05-16-2012
Message 5 of 9 (1,119 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 10:34 AM in reply to: rar78

Doesn't look like I have that in my processes. What is puzzling is that Inventor Fusion works, but Inventor does not. 

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 6 of 9 (1,117 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 10:37 AM in reply to: rar78

Have you tried launching as a different user?

Member
rar78
Posts: 5
Registered: ‎05-16-2012
Message 7 of 9 (1,114 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 10:52 AM in reply to: rar78

Yepp, still wouldn't launch. 

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 8 of 9 (1,106 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 12:33 PM in reply to: rar78
Member
rar78
Posts: 5
Registered: ‎05-16-2012
Message 9 of 9 (1,095 Views)

Re: Inventor Professional 2013 Hangs at Splash Screen

05-16-2012 05:49 PM in reply to: rar78

Just tried the diagnostic mode and it still hung up. 

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