Installation & Licensing

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Member
Moff14
Posts: 3
Registered: ‎07-06-2011
Message 1 of 4 (985 Views)

Inventor 2012 Install problems

985 Views, 3 Replies
07-06-2011 09:11 AM

Having problems gettting Inventor 2012 to install.

First attempt failed on Design Review, now failed twice on Sketchbook Designer.

 

Error message is:       1: 5 2: adlmPITSetProductInformation failed. 3: 2

 

Windows 7 64-bit

Intel Core i7

 

Log attached.

Product Support
emily.xu
Posts: 466
Registered: ‎03-29-2010
Message 2 of 4 (971 Views)

Re: Inventor 2012 Install problems

07-06-2011 09:00 PM in reply to: Moff14

Maybe a corruption in the ProductInformation.pit file.  The workaround is to manually remove this file and then run the installation process again.

The ProductInformation.pit file can be found on the workstation in the following locations:

Windows XP:
C:\Documents and settings\All Users\Application Data\Autodesk\ADLM\ProductInformation.pit

Windows Vista:
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit




Emily Xu
Member
Moff14
Posts: 3
Registered: ‎07-06-2011
Message 3 of 4 (957 Views)

Re: Inventor 2012 Install problems

07-07-2011 04:40 AM in reply to: emily.xu

Ok, removed the file as requested and the installation has progressed a bit further, but not too far.

 

An error is not flashing up about needing to shut down Windows Explorer.

 

Any action after this kills the install.

Product Support
emily.xu
Posts: 466
Registered: ‎03-29-2010
Message 4 of 4 (940 Views)

Re: Inventor 2012 Install problems

07-07-2011 06:17 PM in reply to: Moff14

I would suggest you remove all the Autodesk Products first, especially delete related folders and registers by this solution: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240697.

Then use your administrator user to login your machine, close all the others applications, including anti-virus and firewall,close UAC and try to reinstall from a clean system.

Hope helps.




Emily Xu
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