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brettwithers
Posts: 2
Registered: ‎07-06-2011
Message 1 of 3 (178 Views)
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inventor 2010 professional suite and windows 7

178 Views, 2 Replies
07-06-2011 04:47 PM

I just got a new laptop with windows 7.  I installed the Inventor software from the disk, and installed all of the service packs, vault collaboration 2011, and add in's for vault 2011. Inventor crashes when I open any .ipt file.  But is OK when I open .iam assemblies.  I have sent the log file in, let me know what to try.

Product Support
todd.kane
Posts: 30
Registered: ‎08-22-2008
Message 2 of 3 (158 Views)

Re: inventor 2010 professional suite and windows 7

07-08-2011 07:33 AM in reply to: brettwithers

Hello Brett:

 

This type of crash is generally associated with an issue with either your Display Adapter driver or that your Display adapter is not certified for use with Autodesk Products.  You can find out whether or not your adapter is certified at this link:

 

http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=16391880

 

If your adapter is on this list, you can try to find the latest drivers for it.  If your adapter is not on this list, you may continue to see this behavior simply due to non-compatability.

 

Best of luck to you.

 



Todd M. Kane
Support Specialist
Product Support
Autodesk, Inc.







New Member
brettwithers
Posts: 2
Registered: ‎07-06-2011
Message 3 of 3 (154 Views)

Re: inventor 2010 professional suite and windows 7

07-08-2011 07:37 AM in reply to: todd.kane

THat was the problem.  The driver needed to be updated.  THanks!

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