Installation & Licensing

Installation & Licensing

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Member
shawnteo
Posts: 4
Registered: ‎09-26-2013
Message 1 of 8 (298 Views)

Invalid Serial Number

298 Views, 7 Replies
09-26-2013 12:27 PM

Hi

 

I am unable to install Maya 2011 student version on the MAC, this is due to an invalid serial number given to me by the system. Could anyone check on it and give me a new one?

 

Regards

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 2 of 8 (288 Views)

Re: Invalid Serial Number

09-26-2013 01:29 PM in reply to: shawnteo

We certainly can Shawn!

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number so that I can verify on our end?



Philip Schmelzer
Member
shawnteo
Posts: 4
Registered: ‎09-26-2013
Message 3 of 8 (281 Views)

Re: Invalid Serial Number

09-26-2013 02:00 PM in reply to: philip.s

Sent

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 4 of 8 (268 Views)

Re: Invalid Serial Number

09-26-2013 03:32 PM in reply to: shawnteo

Thanks!

 

Are you able to generate a request code or is it failing prior to the activation? If not, can you please try installing the software as a trial and then activate on first run? Does that work?



Philip Schmelzer
Member
shawnteo
Posts: 4
Registered: ‎09-26-2013
Message 5 of 8 (246 Views)

Re: Invalid Serial Number

09-26-2013 10:25 PM in reply to: philip.s

It is failing prior activation, it does not allow me to install unless it is on trial, you want me to install the trial version?

 

 

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 6 of 8 (226 Views)

Re: Invalid Serial Number

09-27-2013 07:10 AM in reply to: shawnteo

Hi Shawn.

 

Yes, can you please install the software as a trial and try and activate after the install completes on the first run. Same error?



Philip Schmelzer
Member
shawnteo
Posts: 4
Registered: ‎09-26-2013
Message 7 of 8 (215 Views)

Re: Invalid Serial Number

09-27-2013 01:55 PM in reply to: shawnteo

Nope, all is looking good now, thanks for the help! 

 

But still I have no idea why during the installation process, they rejected the serial number haha...

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 8 of 8 (210 Views)

Re: Invalid Serial Number

09-27-2013 02:15 PM in reply to: shawnteo

Yay! Happy to hear!

 

I'm still working on identifying the issue, but believe the program installation may not be responding to the 900- serial number as it's designed, hence the workaround to enter the license information during the activation.

 

Thanks for hanging in there with us!



Philip Schmelzer
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