Installation & Licensing

Installation & Licensing

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New Member
cindymculp
Posts: 1
Registered: ‎12-10-2012
Message 1 of 10 (1,331 Views)

Invalid serial number message for AutoCAD LT 2012

1331 Views, 9 Replies
12-10-2012 05:40 PM

Hello,

I purchased the software (dvd) for AutoCAD LT 2012 and am trying to activate it.  I continue to get a message that says the serial number I entered is not valid.  I have called customer support repeatedly (ISSolutions) and have not received a reply.  This is not educational software......I need this for my job, soon!  Any help would be greatly appreciated.

Cindy

Customer Service
joane.bonghanoy
Posts: 923
Registered: ‎06-06-2011
Message 2 of 10 (1,326 Views)

Re: Invalid serial number message for AutoCAD LT 2012

12-10-2012 06:10 PM in reply to: cindymculp

Hi Cindy,

 

Sorry for the trouble this has caused you.

 

I'd be happy to sort this out for you, please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code



Joane Bonghanoy
New Member
mr.Tman
Posts: 1
Registered: ‎12-13-2012
Message 3 of 10 (1,283 Views)

Re: Invalid serial number message for AutoCAD LT 2012

12-13-2012 02:51 PM in reply to: cindymculp

I am having the same issue with AutoCAD Civil 3D 2010.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 4 of 10 (1,281 Views)

Re: Invalid serial number message for AutoCAD LT 2012

12-13-2012 03:23 PM in reply to: mr.Tman

Hi Talon,

 

As I was unable to find a license linked to your profile, can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number so that I can investigate accordingly.



Philip Schmelzer
New Member
geolocks321
Posts: 1
Registered: ‎03-20-2013
Message 5 of 10 (940 Views)

Re: Invalid serial number message for AutoCAD LT 2012

03-20-2013 03:35 AM in reply to: philip.s

I am having the same "serial number not valid" issue with an AutoCAD LT 2011 that I purchased. Please help.

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 6 of 10 (933 Views)

Re: Invalid serial number message for AutoCAD LT 2012

03-20-2013 04:10 AM in reply to: geolocks321

Hello geolocks321,

 

Welcome to our forums.

 

I was unable to find a license linked to your profile. Could you please send me your serial number by Private Message, so that I can check? To do so, please click on my profile name (simona.golisciano) and then on "Send this user a private message". You may also contact the Registration & Activation team through this online form.

 

Regards.



Simona Golisciano
New Member
tgregory
Posts: 1
Registered: ‎06-10-2014
Message 7 of 10 (347 Views)

Re: Invalid serial number message for AutoCAD LT 2012

06-10-2014 08:23 AM in reply to: simona.golisciano

Hell

 

I also have purchased AutoCAD LT 2012 software licenses (2) but have not been able to activate them.  I continue to get a message that says the serial number I entered is not valid. I have completed a support request but not had a reply. We have had the software for several months and haven't been able to make use of it past the 30 day trial.

 

Any help would be appreciated

 

Regards

 

Tom

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 8 of 10 (339 Views)

Re: Invalid serial number message for AutoCAD LT 2012

06-10-2014 09:07 AM in reply to: tgregory

Hi @Tgregory, 

 

I tried searching for your licenses by your email address but was unable find any serial number associated to you. To have your licenses verified, please contact our Activation and Registration team:

 

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus.
4.    Select “I Still Need Help”  if you need personal assistance.

 

If you have any other questions or concerns please let me know. Thank you!



Jessica Thrasher
Member
stevirt
Posts: 3
Registered: ‎12-08-2010
Message 9 of 10 (329 Views)

Re: Invalid serial number message for AutoCAD LT 2012

06-20-2014 11:35 AM in reply to: jessica.t

Is ISSolutions an authorized seller for Autodesk products?  Their website (integratedsoftwaresolution) has Autodesk software for 1/4 the price so I am thinking they are not?  Could this be the problem?

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 10 of 10 (320 Views)

Re: Invalid serial number message for AutoCAD LT 2012

06-20-2014 12:23 PM in reply to: stevirt

Hi @stevirt,

 

When purchasing Autodesk software online please be sure to refer to this list of Autodesk authorized resellers or purchase from our Autodesk Online Store. There are often non-authorized resellers online that sell unusable licenses so please be careful out there! By choosing one the two purchasing options listed, you'll be sure to get a valid Autodesk License.

 

If you have any other questions or concerns please respond to this post. Thank you!



Jessica Thrasher
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