Installation & Licensing

Installation & Licensing

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Member
EKlok
Posts: 4
Registered: ‎12-03-2012
Message 1 of 2 (6,080 Views)

Installing DWG TrueView 2013 64-bit

6080 Views, 1 Replies
12-03-2012 03:55 PM

Please see attached image: issue_dwg-viewer.jpg

 

After installing the software I'm left with these maps.

 

And files without extension.

 

Any suggestions/ ideas what to do or what went wrong?

Product Support
avto
Posts: 275
Registered: ‎10-07-2008
Message 2 of 2 (6,048 Views)

Re: Installing DWG TrueView 2013 64-bit

12-04-2012 11:15 AM in reply to: EKlok

Thank you for using Autodesk Discussion Forums.

I just tested installer for 64-bit DWG TrueView Download (the link is below) and it worked fine.

http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=9078813

 

Please try reinstalling the program as follows:.

1.Log on with your local system admin account

2.Rename C:\Autodesk\DWGTrueViewx64InstallImage folder (this is the default location of Trueview installation content) from your previous installation

3.Disable your antivirus software.

Note: if your OS is Windows 7, please also disable UAC (User Access Control Manager)

http://windows.microsoft.com/en-CA/windows-vista/Turn-User-Account-Control-on-or-off

4. Download DWG TrueView 2013 installer from the link above

http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=9078813

5.Complete DWG TrueView 2013 installation

 

Regards,



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
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