Installation & Licensing

Installation & Licensing

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Member
kminser1230
Posts: 5
Registered: ‎04-02-2014
Message 1 of 6 (98 Views)

installation / tool palette issue

98 Views, 5 Replies
04-03-2014 07:48 AM
I installed 2014 student version typ installation w/ express tools. tool palettes came up but with no walls, windows or doors and these objects, opened from an earlier version of full cad were unable to be modified - no grips, no change properties, no stretch... Looked at online support, double checked imperial ver is installed and it is. went back and unchecked all boxes other than imperial. reinstalled and now program won't launch.
*Expert Elite*
TravisNave
Posts: 10,337
Registered: ‎01-14-2005
Message 2 of 6 (93 Views)

Re: installation / tool palette issue

04-03-2014 08:17 AM in reply to: kminser1230

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-perform-a-clean-un...

Then try a clean install again.  Sorry for your woes.

Member
kminser1230
Posts: 5
Registered: ‎04-02-2014
Message 3 of 6 (86 Views)

Re: installation / tool palette issue

04-03-2014 08:58 AM in reply to: TravisNave
Hi Travis - Get this message when I try to run fix-it and button is grayed out: We're sorry, but your operating system is not supported by Microsoft Fix it at this time. I am running on Windows 8.1. We'll get it figured out!
Member
kminser1230
Posts: 5
Registered: ‎04-02-2014
Message 4 of 6 (85 Views)

Re: installation / tool palette issue

04-03-2014 09:00 AM in reply to: TravisNave
Got this message when I clicked on the 2nd link: ADSKCaasContent not found Missing ADSKCaasContent
Member
kminser1230
Posts: 5
Registered: ‎04-02-2014
Message 5 of 6 (70 Views)

Re: installation / tool palette issue

04-04-2014 06:34 AM in reply to: TravisNave
just wondering if you are still looking into this
*Expert Elite*
TravisNave
Posts: 10,337
Registered: ‎01-14-2005
Message 6 of 6 (66 Views)

Re: installation / tool palette issue

04-04-2014 07:51 AM in reply to: kminser1230

2014 isn't supported fully on 8.1.  Have you updated to the latest service pack for your product?  That will go a long way in getting you compatible.  You might also have to launch in Windows 8 or Windows 7 compatibility mode.

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