Installation Problems

[s.lawrence]

After my 'request for media' through the subscription part of the website failed and I was offered no way of getting in touch with anybody, I decided to go ahead and download Building Suite 2014. Now, upon installing I am getting the attached message pinging up almost instantly.

I tried unsuccessfully to find a phone number through the subscription service, the virtual help was of no help at all and after filling out a lengthy 'request for help' sheet (to which I couldn't upload a screen shot or a .doc of the aforementioned error) the next page told me there were problems and I should try again later. So this is my last hope!

Anyway, rant over....

I've requested a disk from our resellers but it's going to take a week to get here, so the forums are my last chance!

Could anybody shed any light? For info I have installed all previous versions fine, and have full  administrative rights to all folders.

Thanks,

Stu

[camilo.lemos]

Hi Stu,

Sorry to hear about these issues.

I'm not able to see any attached messages or screenshots on your post. Could you please re-attach or describe the issue/ let us know what the error message says?

Thank you!

[s.lawrence]

Hi!

Yup, sorry, shall reattach.

As I said, I've requested a disk too, but wanted to upgrade as soon as possible while work is quiet!

[s.lawrence]

Sorry Camilo,

I've tried attaching both a doc file and a png file, even though I get a 'success' message, there is also a pink message that says unexpected error and it's bumping the attachment off.

The error message when trying to install 2014 says:

The system cannot open the device or file specified:

C:\Users\STUART~1\AppData\Local\_AI3C3.tmp\Content\ADSK Materials\2014\ILM\MediumImageLibrary2014.msi

Stu

[emily.xu]

Can you try to disable your anti-virus and then install?

Please refer to this post.

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