Installation & Licensing

Installation & Licensing

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Member
melissalk
Posts: 4
Registered: ‎09-21-2013
Message 1 of 7 (391 Views)

Installation Problems 3DS Max

391 Views, 6 Replies
09-21-2013 06:38 PM

Hi,

 

I recently purchased the Autodesk Building Design Suite Ultimate 2014, and I've been able to install all the products, except for 3DS Max. It says that "the installer has insufficient privileges to access this directory", and that I should check my administrative rights. However, I am logged in as the administrator, and all the other programs (AutoCad, Revit, etc.) installed fine in the same folder.

 

I tried to search for a solution, but all of them led to checking the administrative rights, which I already have, and I've also tried to run setup as administrator from the context menu to no avail.

 

Any help would be appreciated!

Product Support
david.lau
Posts: 1,362
Registered: ‎06-18-2008
Message 2 of 7 (360 Views)

Re: Installation Problems 3DS Max

09-22-2013 07:32 PM in reply to: melissalk
Can you try just downloading 3DS Max by itself and see if it will install? You can use your Suite serial number and product key. Use the Virtual Agent (3) via this blog post:

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html


David Lau
Member
melissalk
Posts: 4
Registered: ‎09-21-2013
Message 3 of 7 (352 Views)

Re: Installation Problems 3DS Max

09-22-2013 08:02 PM in reply to: david.lau

Yep, I've tried, but I still got the same error.

Also another thing I should add, I bought this suite through Studica, so it's a USB installation, so I don't think I can download.

Product Support
dembkod
Posts: 562
Registered: ‎05-26-2010
Message 4 of 7 (329 Views)

Re: Installation Problems 3DS Max

09-23-2013 08:31 AM in reply to: melissalk

melissalk,

 

Hello. It may help if you post a screenshot. Have you turned off your Antivirus? Turn it off and then open your task manager and kill any processes that are remaining. Some antivirus keeps running after you tell it to stop. It could be your issue here.

 

Thank you for taking part in our community!

 



David Dembkoski
Member
melissalk
Posts: 4
Registered: ‎09-21-2013
Message 5 of 7 (317 Views)

Re: Installation Problems 3DS Max

09-23-2013 02:13 PM in reply to: dembkod

Hi

 

I tried to do as you asked, but it led to the same problem. And here is the screenshot of the problem.

 

Installation issue.jpg

Member
melissalk
Posts: 4
Registered: ‎09-21-2013
Message 6 of 7 (295 Views)

Re: Installation Problems 3DS Max

09-25-2013 08:29 PM in reply to: melissalk

Hi

 

I was wondering if there was any solution to this because the problem still persists?

 

Thank you in advance.

Product Support
david.lau
Posts: 1,362
Registered: ‎06-18-2008
Message 7 of 7 (285 Views)

Re: Installation Problems 3DS Max

09-26-2013 05:50 AM in reply to: melissalk

Set this up (skip step 1:

 

http://upandready.typepad.com/up_and_ready/2013/04/quick-start-general-installation-workflow.html

 

Then:

 

Create a NEW user account with Administrator Privileges i.e. call it Autodesk.  Then in the account, right mouse click and "Run as Administrator".

 

 



David Lau
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