Installation & Licensing

Installation & Licensing

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edRiveralainez
Posts: 1
Registered: ‎01-19-2013
Message 1 of 2 (233 Views)
Accepted Solution

Installation Problem

233 Views, 1 Replies
09-11-2013 08:14 AM

When I try to install Revit 2014 I get this message. See de picture attached.

Hello Edgard,

 

Can you make sure that you're not closing or refreshing the web page immediately after you click Install Now, and are waiting for the <abc>_Setup.exe to download and run?

 

As one of the causes listed is that a firewall could be blocking the necessary ports,have you tried temporarily disabling your firewall or opening up ports 80 and 443?

 

How to open a port in Windows 7

 

If that doesn't work, you may want to consider using one of the alternative download methods, specifically Browser Download which can be accessed via Matt, our Virtual Agent.

 

Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 2 of 2 (204 Views)

Re: Installation Problem

09-11-2013 10:51 AM in reply to: edRiveralainez

Hello Edgard,

 

Can you make sure that you're not closing or refreshing the web page immediately after you click Install Now, and are waiting for the <abc>_Setup.exe to download and run?

 

As one of the causes listed is that a firewall could be blocking the necessary ports,have you tried temporarily disabling your firewall or opening up ports 80 and 443?

 

How to open a port in Windows 7

 

If that doesn't work, you may want to consider using one of the alternative download methods, specifically Browser Download which can be accessed via Matt, our Virtual Agent.

 

Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information.



Philip Schmelzer
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