Installation & Licensing

Installation & Licensing

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Member
crystal
Posts: 3
Registered: ‎03-24-2011
Message 1 of 3 (284 Views)
Accepted Solution

Installation of Freestyle was not successful

284 Views, 2 Replies
03-24-2011 11:32 AM

After inserting the CD, put in serial numbers and product key, it looked to be installing. At the end a message pops up that says "Your installation of AutoCAD Freestyle was not successful."

 

Then it states: visit the Freestyle support webpage for more information

 

Below that it states: Location of installation error log file: System Temporary directory

Please advise what to do?! Thanks

Open windows Explorer and in the address bar type %TEMP%, then hit Enter key.

This will open your TEMP folder, and find there acadfreestylesetup.log file and attach it to this post.

 

Please also provide your system information page.

To obtain system information page:

Windows XP

1.Click Start > Run, type: winmsd and click OK

2.Highlight the 'System Summary' and then click on File and Export...

3.Then you can save as a .txt file

 

Vista:

run msinfo32.exe from Search for W7 and RUN for Vista dialog box. 

You can also get it from Start>All Programs>Accessories>System Tools>System Information

file > save as a .txt file

Product Support
avto
Posts: 273
Registered: ‎10-07-2008
Message 2 of 3 (276 Views)

Re: Installation of Freestyle was not successful

03-25-2011 08:31 AM in reply to: crystal

Open windows Explorer and in the address bar type %TEMP%, then hit Enter key.

This will open your TEMP folder, and find there acadfreestylesetup.log file and attach it to this post.

 

Please also provide your system information page.

To obtain system information page:

Windows XP

1.Click Start > Run, type: winmsd and click OK

2.Highlight the 'System Summary' and then click on File and Export...

3.Then you can save as a .txt file

 

Vista:

run msinfo32.exe from Search for W7 and RUN for Vista dialog box. 

You can also get it from Start>All Programs>Accessories>System Tools>System Information

file > save as a .txt file



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Member
crystal
Posts: 3
Registered: ‎03-24-2011
Message 3 of 3 (240 Views)

Re: Installation of Freestyle was not successful

04-04-2011 02:45 PM in reply to: avto
OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name M20710093 System Manufacturer INTEL_ System Model DQ965GF_ System Type X86-based PC Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1864 Mhz BIOS Version/Date Intel Corp. CO96510J.86A.5882.2007.0413.0100, 4/13/2007 SMBIOS Version 2.4 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name M20710093\Reception Time Zone Central Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.04 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.82 GB Page File C:\pagefile.
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