Installation & Licensing

Installation & Licensing

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Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 1 of 8 (365 Views)

installation of free student software

365 Views, 7 Replies
02-17-2013 04:31 PM
What is the problem I have downloaded 3 products Autocad 2013 and Revit 2013 open and immediately close so they are not usable. Autocad Architecture 2012 gives me a message The security system (softlock license manager) is not functioning or is improperly installed and then it crashes. So none of this software can be used.
Can you help me?
Thank you!
*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 2 of 8 (328 Views)

Re: installation of free student software

02-18-2013 07:15 AM in reply to: thomas4611
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 3 of 8 (308 Views)

Re: installation of free student software

02-18-2013 05:55 PM in reply to: thomas4611

None of this makes any sense. How can I get in touch with support from directly from Autodesk rather than going on a wild goose chase?

 

 

Thank you!

Valued Contributor
drp281
Posts: 55
Registered: ‎02-18-2013
Message 4 of 8 (301 Views)

Re: installation of free student software

02-18-2013 06:40 PM in reply to: thomas4611
you don't since your using free student software
this is all you get
you can call a reseller for support but they will probably charge you for it
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 5 of 8 (278 Views)

Re: installation of free student software

02-19-2013 06:15 PM in reply to: thomas4611

There is support called Up and Ready support http://usa.autodesk.com/support-offerings/up-and-ready/ The problem is they say they will give you instructions on how to use Up & Ready support once you activate your product but you cannot activate your product because if you cant open it you cant get an activation code. Any ideas on where to go from here?

Thanks for the help!

Customer Service
joane.bonghanoy
Posts: 734
Registered: ‎06-06-2011
Message 6 of 8 (265 Views)

Re: installation of free student software

02-19-2013 06:58 PM in reply to: thomas4611

Hi thomas4611,

 

By your latest post, am I correct with my assumption that you are having issues activating your License? If so, what is the error message?

 

Otherwise, do reply back with more details so I can help you sort this out. 



Joane Bonghanoy
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 7 of 8 (254 Views)

Re: installation of free student software

02-20-2013 06:23 AM in reply to: thomas4611

Yes, both Revit Architecture 2013 and Autocad 2013 were recently installed. Both open for 1 second and automatically close. I only have a serial number and product key and no activation code. I checked my computer it is 64 bit and the installation was for 64 bit

Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 8 of 8 (221 Views)

Re: installation of free student software

02-21-2013 12:28 PM in reply to: joane.bonghanoy

Can you help?

Thank you!

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