Installation of 2011 inventor successful, license apparently unavailable?

[Anonymous]

We currently have 2010 inventor on the computer and pay a subscription fee, which allows us to updates. We have downloaded our update for 2011 and installed it onto the computer successfully, now when we look for the license file its not there. Surely as we have a license for 2010 and pay for updates we should be covered, do we need an updated license file?

Thanks

[DarrenP]

yes you do & also update flex lm

[Anonymous]

ok thanks

i dont suppose you could explain how i go about getting an updated licence file at all please? and what is this flex Im?

Thanks

[DarrenP]

flex lm is the license manager

you can go here: autodesk.com/register

or you can call 1-800-551-1490

[DarrenP]

your going to need your mac address & server name to generate a license file

[Anonymous]

how do i get my group id then, i have followed your instructions so far, but now asking me for a group ID and i dont know where to look for it?

sorry for being a pain!

[DarrenP]

i don't know what you mean by group id

[Anonymous]

as we are a subscription customer, we must install and activate the software using our Group ID, but we arent sure where to find our group id, as when we try opening inventor we cant due to invalid license (one big circle lol)

THANKS

[TravisNave]

Generally your serial number is your group ID.  You should be able to verify that for sure by logging into your Subscription account at http://subscription.autodesk.com

[DarrenP]

i have never heard serial number  called group id

[TravisNave]

A Group ID is a Subscription serial number that sometimes is good for more than one seat or series of products. 

[DarrenP]

now i get it