Installation Issue

[leadar]

I have two machines running AutoCad LT 12.  ( We are a small plant ).  For upgrades, I have purchased two upgrades to AutoCad 14.  In addition, I have also purchased a new complete version for a third machine.

In the enthusiasm to install the new product, a wrong CD was picked up.  The full version began to be installed onto a machine that only needed to be upgraded.  The install process was cancelled before it could be completed.  I then attempted to follow the instructions on how to remove the software found here.
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

Once I completed this process, I went to install the upgrade.  However, the computer still thinks that AutoCad 14 is installed on this machine even though it is not.  As a result, I cannot upgrade.

Please help.

[TravisNave · Accepted solution]

Welcome to the Autodesk peer support forums! 

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[leadar]

Thank you!

That new microsoft tool did the trick.  ( I never thought I would be praising Microsoft!  hehe )

[TravisNave]

Haha!  I hear you on that!!  Glad you are up and running.