I keep getting a "Error 997.Overlapped I/O operation in in progress" when I am trying to load 3DS. I have turned everything off and run in safe mode even and still get the error.
any help would be greatly appreciated.
Jim
2014/10/26:08:14:50 dad KITCHENHP === Setup started on KITCHENHP by dad ===
2014/10/26:08:14:50 dad KITCHENHP Path_Length: 148
2014/10/26:08:14:50 dad KITCHENHP Current Directory C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm
2014/10/26:08:14:50 dad KITCHENHP Launch
2014/10/26:08:14:50 dad KITCHENHP CommandLine
2014/10/26:08:14:50 dad KITCHENHP Path_Length: 148
2014/10/26:08:14:50 dad KITCHENHP Current Directory C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp
2014/10/26:08:15:23 dad KITCHENHP === Setup ended ===
2014/10/26:08:14:57 dad KITCHENHP === Setup started on KITCHENHP by dad ===
2014/10/26:08:14:57 dad KITCHENHP Path_Length: 148
2014/10/26:08:14:57 dad KITCHENHP Current Directory C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp
2014/10/26:08:14:57 dad KITCHENHP Launch
2014/10/26:08:15:13 dad KITCHENHP PageOpen LaunchDialog
2014/10/26:08:28:56 dad KITCHENHP PageOpen LicenseDialog
2014/10/26:08:29:00 dad KITCHENHP PageOpen ProductInfoDialog
2014/10/26:08:29:42 dad KITCHENHP PageOpen ProductSelectionDialog2
2014/10/26:08:29:44 dad KITCHENHP PageOpen FullProgressDialog
2014/10/26:08:29:44 dad KITCHENHP Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty
\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2014/10/26:08:30:07 dad KITCHENHP Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2014/10/26:08:30:07 dad KITCHENHP Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty
\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2014/10/26:08:30:37 dad KITCHENHP Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2014/10/26:08:30:37 dad KITCHENHP Installing DirectX® Runtime: "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2014/10/26:08:31:14 dad KITCHENHP Install DirectX® Runtime Succeeded
2014/10/26:08:31:14 dad KITCHENHP Installing Autodesk® Material Library 2015 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds
Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-
EB743104C321},;;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2014/10/26:08:31:51 dad KITCHENHP Install Autodesk® Material Library 2015 - Base Image Library Succeeded
2014/10/26:08:31:51 dad KITCHENHP Installing Autodesk® Material Library 2015 - Medium Resolution Library: ADSK_EULA_STATUS=#1 MUILANG=en-us
SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0
SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-EB743104C321},;;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT=""
REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2014/10/26:08:32:30 dad KITCHENHP Install Autodesk® Material Library 2015 - Medium Resolution Library Succeeded
2014/10/26:08:32:32 dad KITCHENHP Installing Autodesk® 3ds Max 2015: TRANSFORMS="C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp\x64\max\3dsMax-standalone.mst"
ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2015\" FILESINUSETEXT=""
REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2014/10/26:08:34:45 dad KITCHENHP Install Autodesk® 3ds Max 2015 Failed Installation aborted, Result=1603
2014/10/26:08:34:57 dad KITCHENHP Rollback Autodesk® Material Library 2015 - Medium Resolution Library Succeeded
2014/10/26:08:34:59 dad KITCHENHP Rollback Autodesk® Material Library 2015 - Base Image Library Succeeded
2014/10/26:08:34:59 dad KITCHENHP Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2014/10/26:08:34:59 dad KITCHENHP Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Failure is ignored, Result=1619
2014/10/26:08:34:59 dad KITCHENHP Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Failure is ignored, Result=1619
Hello. I/O errors are usually tied to Disk reading issues, in my experience. Can you download the software again from here:
When you get a clean download, turn off Antivirus and run the installation.
Thank you for taking part in our community!
I followed the instructions and I don't have any active virus software running and I am still getting the same error. Is there anything else I can try?