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Installation fault 997 while installing 3DS

2 REPLIES 2
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Message 1 of 3
Anonymous
557 Views, 2 Replies

Installation fault 997 while installing 3DS

 

I keep getting a "Error 997.Overlapped I/O operation in in progress" when I am trying to load 3DS.   I have turned everything off and run in safe mode even and still get the error.

 

any help would be greatly appreciated.

 

Jim

 

 

 

 

 

 

 

 

 

 

2014/10/26:08:14:50    dad    KITCHENHP    === Setup started on KITCHENHP by dad ===
2014/10/26:08:14:50    dad    KITCHENHP    Path_Length: 148
2014/10/26:08:14:50    dad    KITCHENHP    Current Directory C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm
2014/10/26:08:14:50    dad    KITCHENHP    Launch
2014/10/26:08:14:50    dad    KITCHENHP    CommandLine            
2014/10/26:08:14:50    dad    KITCHENHP    Path_Length: 148
2014/10/26:08:14:50    dad    KITCHENHP    Current Directory C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp
2014/10/26:08:15:23    dad    KITCHENHP    === Setup ended ===

2014/10/26:08:14:57    dad    KITCHENHP    === Setup started on KITCHENHP by dad ===
2014/10/26:08:14:57    dad    KITCHENHP    Path_Length: 148
2014/10/26:08:14:57    dad    KITCHENHP    Current Directory C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp
2014/10/26:08:14:57    dad    KITCHENHP    Launch
2014/10/26:08:15:13    dad    KITCHENHP    PageOpen    LaunchDialog        
2014/10/26:08:28:56    dad    KITCHENHP    PageOpen    LicenseDialog        
2014/10/26:08:29:00    dad    KITCHENHP    PageOpen    ProductInfoDialog        
2014/10/26:08:29:42    dad    KITCHENHP    PageOpen    ProductSelectionDialog2        
2014/10/26:08:29:44    dad    KITCHENHP    PageOpen    FullProgressDialog        
2014/10/26:08:29:44    dad    KITCHENHP    Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty

\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2014/10/26:08:30:07    dad    KITCHENHP    Install    Microsoft Visual C++ 2012 Redistributable (x86)    Succeeded    
2014/10/26:08:30:07    dad    KITCHENHP    Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty

\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2014/10/26:08:30:37    dad    KITCHENHP    Install    Microsoft Visual C++ 2012 Redistributable (x64)    Succeeded    
2014/10/26:08:30:37    dad    KITCHENHP    Installing DirectX® Runtime: "C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2014/10/26:08:31:14    dad    KITCHENHP    Install    DirectX® Runtime    Succeeded    
2014/10/26:08:31:14    dad    KITCHENHP    Installing Autodesk® Material Library 2015 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds

Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-

EB743104C321},;;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/10/26:08:31:51    dad    KITCHENHP    Install    Autodesk® Material Library 2015 - Base Image Library    Succeeded    
2014/10/26:08:31:51    dad    KITCHENHP    Installing Autodesk® Material Library 2015 - Medium Resolution Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us

SETUP_PACKAGENAME="Autodesk 3ds Max 2015" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0264-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0

SETUP_PRODUCTDEPENDENCIES="{427F733F-4D6C-45BC-9324-EB743104C321},;;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" FILESINUSETEXT=""

REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/10/26:08:32:30    dad    KITCHENHP    Install    Autodesk® Material Library 2015 - Medium Resolution Library    Succeeded    
2014/10/26:08:32:32    dad    KITCHENHP    Installing Autodesk® 3ds Max 2015:  TRANSFORMS="C:\Users\dad\AppData\Local\Temp\_AI1DAF.tmp\x64\max\3dsMax-standalone.mst"

ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2015_EFGJKS_Win_64bit_R2_dlm\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2015\" FILESINUSETEXT=""

REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/10/26:08:34:45    dad    KITCHENHP    Install    Autodesk® 3ds Max 2015    Failed    Installation aborted, Result=1603
2014/10/26:08:34:57    dad    KITCHENHP    Rollback    Autodesk® Material Library 2015 - Medium Resolution Library    Succeeded    
2014/10/26:08:34:59    dad    KITCHENHP    Rollback    Autodesk® Material Library 2015 - Base Image Library    Succeeded    
2014/10/26:08:34:59    dad    KITCHENHP    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619
2014/10/26:08:34:59    dad    KITCHENHP    Rollback    Microsoft Visual C++ 2012 Redistributable (x64)    Failed    Failure is ignored, Result=1619
2014/10/26:08:34:59    dad    KITCHENHP    Rollback    Microsoft Visual C++ 2012 Redistributable (x86)    Failed    Failure is ignored, Result=1619

2 REPLIES 2
Message 2 of 3
dembkod
in reply to: Anonymous

Meghan999

 

Hello. I/O errors are usually tied to Disk reading issues, in my experience. Can you download the software again from here:

http://autodesk.creativevirtual15.com/autodesk/bot.html?isJSEnabled=1&businessArea=Root.Front%20Desk...

 

When you get a clean download, turn off Antivirus and run the installation.

 

Thank you for taking part in our community!



David Dembkoski
Message 3 of 3
Anonymous
in reply to: dembkod

I followed the instructions and I don't have any active virus software running and I am still getting the same error.   Is there anything else I can try?

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