Installation failure

[dunkin.alexander]

Keep getting error code on installation of autocad 2015. Was advise to contact technical support from Ms. Haslip. An attachment complains the problem. My number is 804-334-0197, and email at charles.dunkin@yahoo.com. I need this program by the end of the week. Thank you.

[jessica.t]

Hi Charles and welcome to the Autodesk Community!

Unfortunately there's no attachment on your post but I was able to connect with Ariel and found out that you are experiencing Warning 1909. Let's start with some basics here:

• Log into your machine as the administrator
• Turn off your personal firewall or VPN, if you use one.
• Open the Task manager and quit any residual processes
• Disable UAC
• Re-launch the install process

If the problem persists after that, please try uninstalling your product completely using the Microsoft Fixit Tool. To reinstall, follow these steps (some of the steps are the same as above):

• Log into your machine as the administrator
• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC
• Close and reopen your preferred browser.
• Re-download from the Virtual Agent

If after you follow the steps above and the same error persists please reply to my post with an attachment of your installation log file and your hardware specifications. I would be happy to take a look to see what exact failures we can find.

Thank you!

[dunkin.alexander]

As i received your mail, in which you have mentioned all steps, but let me tell you one thing, already i did and follow all the instructions, but still i am not able to install my AUTOCAD software, so i may request you please call me ASAP and take the access of my computer and install it, i am waiting for your call.

Thanks & Regards :
Charles Dunkley
8043340197

[jessica.t]

Hi Charles,

Thank you for trying the troubleshooting steps that I provided but it would be very helpful to me if you could please reply to my message with further information. The more information you are able the give the faster I will be able to assist:

• Did you see any changes at all by taking the listed precautions above?

• Did your download and installation times increase or decrease?

• An attachment of your installation log file would also be helpful as well as your hardware specifications. The log will help me determine any specific failures.

• Screenshots of any errors or new messaging

Though I understand you would like a phone call, the support provided here is community based so that other members can benefit from troubleshooting tips and answers that are publicly posted. Also, Ariel told me that she already remotely accessed your computer using Teamviewer but that you requested that she not remove anything because you had previously paid professional IT personnel to work on your computer for other reasons.

I want to provide you all the help that I can but I will also need your assistance in resolving the issue. If you could please reply to my post with as many details as possible it would be greatly appreciated.

I hope to hear from you soon. Thank you!