Installation & Licensing

Installation & Licensing

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Active Member
galushle
Posts: 7
Registered: ‎12-01-2011
Message 1 of 10 (1,310 Views)

Installation error- product key invalid

1310 Views, 9 Replies
11-30-2012 09:41 AM

Installation error- product key invalid 

 

since it wasnt working i downloated and intalled software as trail, when i plug in my ss# and product kew after the intall, the attached msg comes up. 

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 2 of 10 (1,301 Views)

Re: Installation error- product key invalid

11-30-2012 10:28 AM in reply to: galushle

Hello Gal and welcome to the community!

 

We're you getting that same error when the correct (2013) Serial Number was entered as well?  I'm not sure what else would be causing that as 827E1 is the correct Product Key for AutoCAD LT for Mac 2013...

 

With that being said, I've completed your registration on the back end, setting up the proper upgrade correlation with your AutoCAD LT 2012 license. Can you please close the program and re-open / let me know if you're still experiencing the same issue?



Philip Schmelzer
Active Member
galushle
Posts: 7
Registered: ‎12-01-2011
Message 3 of 10 (1,295 Views)

Re: Installation error- product key invalid

11-30-2012 11:20 AM in reply to: philip.s

Hey Philip, 

 

When downloading and installing and asked for the serial and product key, the same issue came up, so i downloaded and installed it as a trail. now when i open the application, screen shot 1 (attached), and input my details into the dark grey "I've purchased a license for this product and have a serial number:" area on the bottom, screen shot 2 (attached) appears. I deleted my serial number when i attached screen shot 2, since i didn’t think it was a good idea to broadcast that info. I spoke with a representative, and the serial number I am inputting is the one i received via email when i purchased the program. 

 

I did as you asked, closed and re-opened the program, inserted the info in screen shot 1, and the same screen shot 2 appears, What else is there to do???

 

 

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 4 of 10 (1,283 Views)

Re: Installation error- product key invalid

11-30-2012 12:31 PM in reply to: galushle

Not sure how I missed this earlier, but it looks like you downloaded the wrong product, AutoCAD 2013 for Mac instead of AutoCAD LT 2013 for Mac.

 

You can access the current version software directly from our trials page.

 

Please let us know if you have any additional questions, concerns or issues!



Philip Schmelzer
Active Member
galushle
Posts: 7
Registered: ‎12-01-2011
Message 5 of 10 (1,280 Views)

Re: Installation error- product key invalid

11-30-2012 01:32 PM in reply to: philip.s

It downloaded automatically after I purchased the item, that is WEIRD!

 

I am downloading LT trail now... i insterted my serial and product key at install, and it works!!!!!

 

THANK YOU SO MUCH!

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 6 of 10 (1,274 Views)

Re: Installation error- product key invalid

11-30-2012 02:59 PM in reply to: galushle

You're very welcome Gal and I'm very happy to hear you're up and running now :smileyhappy:

 

Hope you have a great weekend!



Philip Schmelzer
New Member
DarrellDent
Posts: 1
Registered: ‎10-08-2013
Message 7 of 10 (918 Views)

Re: Installation error- product key invalid

10-08-2013 07:49 AM in reply to: philip.s

Hello Philip, 

 

    I'm also having the same issue, but my product key is different from the couple of last inquiries. I've also downloaded both versions of AutoCAD LT 2013, and Autocad 2013 (both for Mac). I'm runing on OS X Core i7. Do you think you can help me?

Alumni
Ren.Torres
Posts: 13
Registered: ‎10-03-2013
Message 8 of 10 (907 Views)

Re: Installation error- product key invalid

10-08-2013 09:16 AM in reply to: DarrellDent

Hello Darrell and welcome to the forums!

 

The product keys for the AutoCAD and AutoCAD LT for Mac licenses are different.

 

AutoCAD for Mac 2013 <777E1>

AutoCAD LT for Mac 2013 <827E1>

 

This information is available from this LINK.

 

Let me know if this helps.

 

 



Renamel Torres

New Member
Glennpangpang
Posts: 1
Registered: ‎01-17-2014
Message 9 of 10 (702 Views)

Re: Installation error- product key invalid

01-18-2014 12:04 AM in reply to: galushle

Hey

 

Recently i downloaded Autocad 2012 win64 bit

After sucessfully installed i key in the serial number and product key that was sent to my email.

Serial is correct but unfortunately the product key is wrong. I was given 001D1 as my product key.

Anyone can identiy with the problem?

 

With many thanks :smileyhappy:

*Expert Elite*
pendean
Posts: 22,933
Registered: ‎11-06-2003
Message 10 of 10 (692 Views)

Re: Installation error- product key invalid

01-18-2014 02:25 AM in reply to: galushle
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