Installation & Licensing

Installation & Licensing

Posts: 4
Registered: ‎01-06-2014
Message 1 of 2 (96 Views)

Installatioin Issue

96 Views, 1 Replies
01-06-2014 07:45 AM

I have the confirmation email with the Serial number.  When I download the product from AutoDESK the serial number doesnt work.  I have verified that I am downloading the correct product and the Serial number I am using is from AutoDESK in an email.







Community Manager
Posts: 1,665
Registered: ‎02-28-2012
Message 2 of 2 (70 Views)

Re: Installatioin Issue

01-06-2014 09:57 AM in reply to: jkaufmanBASX

Hi Jeff and welcome to the Autodesk Community!


Sorry for your activation troubles but we'll get this figured out! I tried searching for your licensing information internally by using your email address but did not find you as being associated to a registered serial number.


If you could please private message me your serial number information I would be happy to verify it for you. Or please contact our Licensing Assistance team for direct help.


Thank you!

Jessica Thrasher
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.