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Message 1 of 2
jkaufmanBASX
220 Views, 1 Reply

Installatioin Issue

I have the confirmation email with the Serial number.  When I download the product from AutoDESK the serial number doesnt work.  I have verified that I am downloading the correct product and the Serial number I am using is from AutoDESK in an email.

 

Help!

 

Thanks

 

Jeff

1 REPLY 1
Message 2 of 2
jessica.t
in reply to: jkaufmanBASX

Hi Jeff and welcome to the Autodesk Community!

 

Sorry for your activation troubles but we'll get this figured out! I tried searching for your licensing information internally by using your email address but did not find you as being associated to a registered serial number.

 

If you could please private message me your serial number information I would be happy to verify it for you. Or please contact our Licensing Assistance team for direct help.

 

Thank you!



Jessica Thrasher

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