Install error

[bapascha1249]

I am working with a client trying to help them install AutoCad Civil 3D on their new machine. It is a fresh install of Windows 7 Professional 64-bit, and the Autodesk Download Manager seems to have downloaded all the proper installation items correctly, but when I run the setup all I receive is an error that states "C:\Users\<username>\AppData\Local\Temp\_AIDB42.tmp\Setup.exe /s C:\Autodesk\Autodesk_Civil_2015_R1_English_Win_64bit_DLM| /temp C:\Users\<username>\AppData\Local\Temp\_AIDB42.tmp\SecondRun /lang en-us /FirstRunThreadId 6440"

The number at the end has varied a few times. I have verified that everything has been set correctly prior to installation, the machine meets minimum requirements for the software. The log file in %TEMP% states:

 === Setup started on <client>-PC by <client> ===

Path_Length: 152
Current Directory C:\Autodesk\Autodesk_Civil_2015_R1_English_Win_64bit_DLM
Launch
CommandLine
Path_Length: 152
Current Directory C:\Users\<username>\AppData\Local\Temp\_AI8DAF.tmp
=== Setup ended ===

[bapascha1249]

Anyone? Any ideas at all?

[philip.s]

Nothing immediately comes to mind outside of using a different download method such as the browser download option which can be found in our Virtual Agent.

Can you please let us know if that resolves this one?

[bapascha1249]

No luck trying to install through this method either.

[philip.s]

Thanks for confirming!

To help clarify / troubleshoot, was the download successful? Did the install fail with the same error? Are you able to attach the install log?

[bapascha1249]

Everything downloaded and extracted with no issue, but when the setup started it came up with the same error. The install log says:

 === Setup started on <client>-PC by <client> ===

Path_Length: 152
Current Directory C:\Autodesk\Autodesk_Civil_2015_R1_English_Win_64bit_DLM
Launch
CommandLine
Path_Length: 152
Current Directory C:\Users\<username>\AppData\Local\Temp\_AIF974.tmp
=== Setup ended ===

Thanks!

[philip.s]

Hmmm, the DLM error suggests that this is still coming from the Download Manager... The following is a direct link from the Virtual Agent. Can you please give it a shot and let me know if you get a different result? 

AutoCAD Civil 3D 2015

[bapascha1249]

That did not work, thank you though!

When I attempted installation with the file you provided, I got the same error message, same log, etc.

Thoughts?

[asburyj · Accepted solution]

In some cases there can be a problem unpacking the temp files needed for the Installation. I would first suggest disabling your antivirus to ensure it isn't blocking any of those files. If you continue to have trouble I would suggest creating a new local administrator account on the computer, login with that account and try the installation from there. 

[bapascha1249]

Thanks so much! Creating the new profile did the trick!