Installation & Licensing

Installation & Licensing

Reply
New Member
patrick.mckinney
Posts: 1
Registered: ‎11-30-2010
Message 1 of 2 (455 Views)

install error-previous version

455 Views, 1 Replies
11-30-2010 07:39 PM

I'm trying to install Revit Architecture and when it tries to install dwf viewer I get this message "A copy of autodesk dwf viewer 6.5 or earlier is installed on this computer. You must unistall this version of dwf viewer before installing autodesk design review 2011." I think i deleted everything out of that program and now i have no idea what to do. Search for "dwf" is returning no results

Product Support
vivekramesh
Posts: 202
Registered: ‎07-15-2008
Message 2 of 2 (412 Views)

Re: install error-previous version

12-03-2010 01:46 AM in reply to: patrick.mckinney

Windows Installer Clean Up Utility from Microsoft was the application used to detect remnants of uninstalled programs.

 

However, it has been retired due to problems caused to MS Office Applications.

 

I suggest you contact Microsoft on how to go about uninstalling progams which still have remnants on your machine.

 

You can also try Installing from diagnostic mode:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617

 

 



Vivek Ramesh
Product Support Specialist
Global Services
Autodesk, Inc.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.